Top IT Support & Helpdesk Jobs in Atlanta, GA

Provide day-to-day technical support and maintenance for company computer systems and devices, install and configure hardware and software for new users, diagnose and resolve recurring issues, perform system testing and updates, and mentor other Technical Support Analysts. Travel up to 10%.

Provide Tier 1 technical support for Coreforce applications and hardware via phone, chat, email, and remote desktop. Troubleshoot devices, basic network connectivity, document issues in Zendesk, and participate in on-call rotation to resolve customer issues.

Lead functional support and maintenance for Oracle Cloud PPM. Design and troubleshoot integrations, configure invoicing and SLA rules, support reconciliations, perform analysis, testing, documentation, and act as liaison between end users and technical teams.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex desktop, network, and POS issues, manage escalations, perform on-site field support, produce technical specifications and reports, coordinate with vendors and internal teams, and drive technical support initiatives aligned with leadership.

Provide 1st/2nd-level IT support for hardware, OS, software, basic networking, AD and voice systems. Log and resolve tickets in ITSM, install/configure Windows and Apple devices, maintain asset inventory, develop documentation and training, mentor staff, and travel up to 50% for onsite client support.

Provide hands-on administrative and technical support across Service Desk, Networking, and Server Operations. Assist with ticket triage, device configuration and deployment, user account administration, asset management, shipping/receiving, documentation, and IT projects while gaining exposure to enterprise systems, networking, server environments, and cybersecurity practices.

Serve as site IT continuity anchor for identity/access lifecycle, Microsoft 365 and endpoint management, ERP/IQMS operational support, industrial VLAN coordination, vendor/procurement coordination, audit controls, and executive decision briefs across multiple manufacturing sites.

Lead and own major incident lifecycle and ITSM processes, drive root-cause analysis and problem management, produce executive reporting, ensure ITSM data quality and governance, mentor analysts, support resilience planning, and participate in 24x7 on-call major incident response.

Support technical instructor by facilitating interactive, hands-on IT labs and study groups, monitor and report learner performance, enter attendance/grades in LMS/Salesforce/Canvas, enforce program policies, and assist with classroom setup and equipment management to prepare learners for entry- to mid-level IT roles.

Administer, install, upgrade and maintain PeopleSoft instances (apps, DB, web/app servers, process scheduler). Apply PUM/Change Assistant updates, monitor performance/security, troubleshoot with DBAs/developers, configure Integration Broker, and provide 24x7 on-call support for PeopleSoft Financials and HCM.