Top IT Support & Helpdesk Jobs in Atlanta, GA

Provides phone, chat, and email technical support to external customers, diagnosing and resolving issues across computers, mobile devices, printers, networking equipment, smart devices, and security cameras. The role requires strong customer service, troubleshooting, issue ownership, escalation handling, documentation, and collaboration. Analysts work a flexible schedule within 24/7 operations and may support customers through remote diagnostic and monitoring tools.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network solutions, documents incidents, communicates with customers and internal teams, coordinates hardware replacement, and escalates complex issues to Tier 3. The role is temporary, full-time, onsite in Tulsa, and requires rotating shifts, weekends, holidays, and nights as needed.

Leads Software Quality/Compliance and Application and Infrastructure Support teams serving nuclear engineering teams and external software customers. Manages complex technical issues, engineering software acquisition and support, resource planning, quality delivery, and operational strategy. Partners with engineering, product management, and project delivery teams to deliver applications on schedule and budget. Oversees technical projects, recommends process improvements, manages professionals, and provides leadership across software quality, application configuration, and infrastructure support functions.

Administer and support Jira and Confluence across self-hosted, Data Center, and Atlassian Cloud environments. Configure workflows, permissions, schemes, integrations, plugins, dashboards, and automation. Maintain reliability, performance, backups, SSO, and user provisioning while resolving service tickets and providing training and documentation. Build integrations using REST APIs, Groovy, scripting, and automation tools, and collaborate with Engineering, Security, and Operations on enterprise initiatives.

Provides technical support to drivers and terminal personnel for Electronic Logging Devices and dash cameras. Monitors equipment connectivity and functionality, maintains driver and vehicle profiles in KeepTruckin and Samsara, manages manufacturer returns for defective equipment, performs KeepTruckin group maintenance, and supports the ELD Support Specialist II.

Provides supervised Tier 1 IT support across service desk and managed services teams. Responsibilities include resolving basic tickets, password resets, account and license updates, MACD tasks, client-site smart hands support, onboarding documentation, and thorough ticket records. The intern follows established procedures, prioritizes SLA-sensitive work, escalates issues beyond scope, and develops foundational MSP, troubleshooting, and customer service skills.

Supports Microsoft 365 operations through project collaboration, data analysis, process improvement, troubleshooting documentation, user-awareness initiatives, and day-to-day work involving SharePoint, Teams, and Exchange. The intern partners with technology teams, analyzes opportunities for proactive resolution, and contributes to organizational change while developing enterprise application and professional skills.

Provides tier-one technical support by diagnosing and resolving basic computer, application, system, device, access, and performance issues. Installs and updates software and hardware, reviews diagnostics, monitors security certificates, supports testing and user training, tracks technology replacement costs, and provides after-hours on-call support. Escalates complex issues according to established procedures.

Provides on-site systems administration for Department of State offices, managing servers, network equipment, workstations, applications, databases, patches, security controls, backups, upgrades, incidents, configuration changes, documentation, and system monitoring. The role also coordinates projects, reports system status, addresses operational risks, and supports hardware and software lifecycle activities.

Leads four teams responsible for Applied Epic support, configuration, reporting, releases, and ancillary products. Oversees platform health, incident resolution, change management, vendor relationships, reporting quality, acquisition onboarding, and cross-functional projects. Establishes priorities, processes, documentation, capacity planning, and cross-training while serving as the escalation point for business-impacting issues. Translates business needs into system and process solutions and drives continuous improvement across application operations.