Top IT Support & Helpdesk Jobs in Atlanta, GA

Provides advanced technical support for business technology systems, troubleshooting complex issues involving desktops, laptops, servers, software, and mobile devices. Collaborates with IT and business teams to optimize infrastructure, integrate new technologies, minimize downtime, and maintain operational reliability. Requires a high school diploma or GED, technical problem-solving skills, Microsoft Office proficiency, and legal authorization to work in the United States.

Supports Microsoft 365 operations by collaborating on projects, analyzing data, improving processes, and assisting with SharePoint, Teams, and Exchange services. The intern will help create troubleshooting documentation, promote user awareness, identify proactive resolutions, and support organizational change initiatives while developing enterprise technology and communication skills.

Leads end-to-end management of major IT incidents, coordinating infrastructure, application, network, security, cloud, vendor, and support teams. Establishes command during critical disruptions, drives service restoration, communicates with executives and stakeholders, maintains ITIL-aligned incident processes, facilitates post-incident reviews, analyzes trends and SLA performance, and drives continuous operational improvement in a complex enterprise environment.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Provide on-site systems and desktop support for Windows and Linux environments, maintain virtualization and storage, run vulnerability/compliance scans and patching, manage Active Directory and network services, automate processes with PowerShell, produce SOPs/documentation, support production/dev labs, and follow DoD security guidelines while supporting customers and ticketing requests.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Administer NetSuite, UKG, Adaptive Insights, Numeric, Zip, and Tray.io, including configurations, workflows, integrations, permissions, access reviews, maintenance, documentation, and automation. Partner with Finance, Accounting, and People teams to translate business needs into system improvements, resolve issues quickly, support cross-functional technical initiatives, and eliminate repetitive manual work using AI and automation tools.