Top IT Support & Helpdesk Jobs in Atlanta, GA

The ITAM Analyst manages software/hardware life cycles, ensures compliance, manages software renewals, and collaborates with stakeholders for IT asset inventories and reporting.

The Sr. Director leads global strategy and engineering for enterprise end-user support services, driving innovation through AI, automation, and customer-centric improvements while managing teams and budgets.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The ServiceNow ITOM Consulting Manager will execute technical configurations, develop integration solutions, ensure solution quality, and engage in client workshops, requiring strong ServiceNow ITOM expertise.

The IT Engineer is responsible for the organization's infrastructure, focusing on Infoblox DDI, Nutanix, and Windows Server. Responsibilities include design, maintenance, troubleshooting, automation, and ensuring security best practices.

The ServiceNow Platform Operations Specialist manages the ServiceNow platform, supports user requests, resolves incidents, and oversees code quality and monitoring while coordinating with cross-functional teams.