Top IT Support & Helpdesk Jobs in Atlanta, GA

Provides on-site technology support for field clinicians delivering in-home healthcare. Responsibilities include configuring and shipping device kits, onboarding and offboarding users, Tier 2 troubleshooting, device monitoring, inventory management, repairs, training, documentation, and enforcing security and HIPAA protocols. The role supports mobile devices, diagnostic equipment, connectivity, and device management systems while maintaining clinician readiness and technology uptime across two Atlanta locations.

Supports Microsoft 365 operations by collaborating on projects, analyzing data, improving processes, and assisting with SharePoint, Teams, and Exchange services. The intern will help create troubleshooting documentation, promote user awareness, identify proactive resolutions, and support organizational change initiatives while developing enterprise technology and communication skills.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Provide on-site systems and desktop support for Windows and Linux environments, maintain virtualization and storage, run vulnerability/compliance scans and patching, manage Active Directory and network services, automate processes with PowerShell, produce SOPs/documentation, support production/dev labs, and follow DoD security guidelines while supporting customers and ticketing requests.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.