Top IT Support & Helpdesk Jobs in Atlanta, GA

Provide Tier 1/2 corporate IT support via Zendesk/Slack/email, manage user lifecycle across SaaS (Google Workspace, Slack, Rippling, Zendesk), support MFA/SSO, assist with endpoint security/MDM, maintain asset inventory, and help with compliance (HIPAA, HITRUST) audits and documentation.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide in-person and remote IT support for hardware, software, and peripherals; set up and secure desktops/laptops; manage inventory and support tickets; troubleshoot networks, mobile devices, printers, and malware; assist with onboarding/offboarding, office moves, IT projects, documentation, and end-user training.

Own and standardize end-to-end digital workplace support processes across service desk, field support, tier 2, and facilities. Identify and build automation and AI solutions (scripting, workflow platforms, digital agents) to improve efficiency, define KPIs, govern processes to ITIL/ITSM standards, and drive continuous improvement, stakeholder alignment, training, and vendor coordination.

Lead and scale enterprise IT operations including cloud, SaaS, endpoints, device lifecycle, vendor/licensing management, project rollouts, and GenAI platform governance. Drive automation, integrations, operational maturity, service management, and partner with Security/Legal for compliance while managing and developing IT staff.

Lead and modernize global IT operations across identity, endpoints, collaboration, cloud, and service desk. Drive AI-augmented service desk, AIOps, automation, and endpoint modernization, manage vendors/budgets, ensure security/compliance, and lead a distributed team while communicating strategy and risks to executives.

Lead Honeywell's premium executive IT support and event services, ensuring 24/7 high-touch coverage, incident and escalation management, event planning and live support, team leadership, process governance, and continuous improvement using metrics, automation, and alignment with Digital Workplace strategy.