Top IT Support & Helpdesk Jobs in Atlanta, GA

The Sr. Director leads global strategy and engineering for enterprise end-user support services, driving innovation through AI, automation, and customer-centric improvements while managing teams and budgets.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide end-user support and device lifecycle management for Mac and Windows, administer Google Workspace and identity platforms (Okta/JumpCloud), build automation (Zapier/Workato/Google Apps Script), manage assets, support security and IT projects, and serve as a technical liaison with occasional after-hours and periodic travel to the Los Angeles HQ.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The Operating Engineer performs maintenance and inspection of mechanical, HVAC, electrical, and plumbing systems, maintains work orders, and responds to emergencies.

The Operating Engineer maintains and updates building systems, performs preventive maintenance, responds to emergencies, and interacts with customers, ensuring compliance with regulations.

Manage, configure, and maintain unified communications systems (voice, video, messaging). Support contact center tooling, conference A/V, cellular plans, SLA monitoring, failover and recovery, security updates, training, documentation, and vendor coordination.

Provide 24x7 incident and event monitoring for customer-facing and internal applications, perform initial alert analysis and level-1 Unix/Windows administration, coordinate incident bridges and escalations, liaise with support teams and suppliers, update incident records, and communicate with customers as needed.

Oversees IT solutions development, manages technology projects, vendor relations, and team performance, ensuring quality service and compliance with standards.