Top IT Support & Helpdesk Jobs in Atlanta, GA

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide Tier 1/Tier 2 support for Windows, macOS, iOS/iPadOS, printers, collaboration tools, and Microsoft 365. Manage tickets, onboard/offboard users, provision devices with Jamf Pro and Intune, maintain documentation/knowledge base, support enterprise file collaboration and secure remote access, perform hands-on Atlanta office hardware tasks, and escalate complex issues.

Provide intermediate-to-advanced employee-facing IT support across offices and remote workers: troubleshoot endpoints (Windows, macOS, Linux, ChromeOS), diagnose network issues, manage user accounts and access, perform IT asset management and device provisioning, maintain Google Workspace, leverage GenAI assistants, document knowledge base articles, and ensure local onsite technology coverage and SLA compliance.

Provide senior-level IT operations support: resolve hardware/software/networking and access issues, own IT platforms and tooling, support IT asset management, build automation and runbooks, document knowledge in Confluence, and mentor/coordinate with first-line support to reduce recurring incidents.

Senior individual contributor providing advanced functional and technical support for payments platforms (NACHA/ACH, FGPP). Owns complex, high‑severity cases end‑to‑end, drives root cause analysis, reduces backlog, creates knowledge articles, mentors junior engineers, and collaborates with Product, Engineering, and Infrastructure on fixes, deployments, and disaster recovery.

Lead and transform executive IT support and event services delivering 24/7 high-touch support for senior executives and IT for executive events. Manage global teams, drive SLAs, incident management, event planning and AV readiness, implement operational rhythms, and identify automation/innovation to improve proactive, seamless executive experiences.

Provide day-to-day technical support and maintenance for company computer systems and devices, install and configure hardware and software for new users, diagnose and resolve recurring issues, perform system testing and updates, and mentor other Technical Support Analysts. Travel up to 10%.

Provide Tier 1 technical support for Coreforce applications and hardware via phone, chat, email, and remote desktop. Troubleshoot devices, basic network connectivity, document issues in Zendesk, and participate in on-call rotation to resolve customer issues.

Provide technical support via phone, email, and chat for proprietary products; troubleshoot issues, perform basic browser and networking diagnostics, assist with installation and usability, document interactions in CRM, train users, escalate complex issues, use internal tools, and participate in a 24/7 on-call rotation.