At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!
As a Developer Support Engineer in JFrog you will...- Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work in flexible hours and on weekends while needed
- BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
- Customer-facing experience, 3-5+ years.
- Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
- Experience in Linux - Mandatory
- Strong technical software-related debugging skills - Mandatory
- Understanding of Java or other compiled language - Mandatory
- Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
- Experience with networking and reverse proxy (nginx/httpd) - Advantage
- Experience in the DevOps industry - Advantage
- Spanish speaking skills - preferred
WHAT JFROG CAN OFFER…
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
Skills Required
- Bachelor's degree or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology
- At least 2 years of relevant experience or equivalent experience
- 3-5 or more years of customer-facing experience
- Experience managing complex, escalated cases across multiple architectures and platforms
- Linux experience
- Strong technical software debugging skills
- Understanding of Java or another compiled language
- Knowledge or experience with databases, LDAP, Apache HTTP Server, or Apache Tomcat
- Experience with networking and reverse proxies, including nginx or httpd
- Experience in the DevOps industry
- Spanish-speaking skills
- Ability to work flexible hours and weekends when needed
JFrog Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JFrog and has not been reviewed or approved by JFrog.
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Fair & Transparent Compensation — Pay is considered competitive overall, with many indicating they feel paid fairly relative to their roles. Compensation sentiment appears to have improved recently.
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Equity Value & Accessibility — Equity grants and an employee stock purchase plan are commonly part of offers, adding meaningful value to total rewards. These components are highlighted alongside base pay as reasons packages are viewed favorably.
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Healthcare Strength — U.S. medical, dental, and vision coverage are characterized as comprehensive and high quality. Employer-verified listings reinforce strong core health coverage.
JFrog Insights
What We Do
JFrog Ltd. (Nasdaq: FROG), is on a mission to create a world of software delivered without friction from developer to device. Driven by a “Liquid Software” vision, the JFrog Software Supply Chain Platform is a single system of record that powers organizations to build, manage, and distribute software quickly and securely, ensuring it is available, traceable, and tamper-proof. The integrated security features also help identify, protect, and remediate against threats and vulnerabilities. JFrog’s hybrid, universal, multi-cloud platform is available as both self-hosted and SaaS services across major cloud service providers. Millions of users and 7K+ customers worldwide, including a majority of the FORTUNE 100, depend on JFrog solutions to securely embrace digital transformation. Once you leap forward, you won’t go back!
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