Top Customer Support Jobs in Atlanta, GA

Leads Honeywell’s global BMS technical support organization across the Americas, driving strategy, transformation, customer issue resolution, product launch readiness, operational excellence, and continuous improvement. The role oversees tiered escalation models, support offerings, KPIs, customer feedback, cross-functional stakeholder management, talent acquisition, workforce planning, and leadership development. It partners with Engineering, Product Management, Quality, Sales, Service, Finance, and Marketing to improve supportability, customer experiences, and business growth.

Provides front-line support to payroll software licensees through Salesforce, phone, and virtual meetings. Manages cases from intake through resolution, troubleshoots payroll, tax, ACH, billing, and application issues, documents findings, communicates proactively, escalates complex problems, and collaborates with internal teams. The role also contributes to process improvements, knowledge sharing, training, and team performance goals.

Leads Honeywell’s global BMS technical support organization across the Americas, setting strategy, improving escalation and support processes, driving product issue resolution, and enabling successful launches. The role oversees operational performance, customer feedback, subscription support offerings, continuous improvement, transformation, talent planning, and cross-functional collaboration with Engineering, Product, Quality, Sales, Service, Marketing, and Finance.

Greet and qualify touring guests, provide customer service, assign tours to sales agents, distribute gifts, perform data entry and reconciliations in CRS/Epiphany, prepare timeshare contracts, maintain PII/PCI-secure files, and support Sales, Marketing, HR, and Resort teams.

First-line customer support role handling quotes, RFIs, order processing, returns, complaints, and cross-department communication. Provide product, lead-time, order status, and shipping information while following company policies and supporting sales and internal teams.

The New Services Coordinator manages prescription fulfillment, documents patient info, provides customer service, and assists with general administrative tasks.

Greet patients, manage check-in/check-out, sell memberships and wellness packages, maintain patient accounts with POS software, answer phones, support clinic sales/goals, assist marketing/outreach, and keep clinic organized and clean.

Handle inbound customer and agent calls about underwriting, billing, policy changes and program inquiries. Troubleshoot using the policy management system, resolve issues with sound judgment, meet KPIs, collaborate cross-functionally, prioritize tasks, and contribute to process improvements and customer-focused outcomes.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, deliver empathetic, professional responses, protect customer information, and handle multiple priorities in a fast-paced environment.

Lead and scale Nexus Ones customer support function: define strategy, hire and manage a tiered support team, implement tooling and KPIs (CSAT, response/resolution time), build self-serve resources, partner with Product and Engineering to close feedback loops, and handle high-priority escalations.