Top Customer Support Jobs in Atlanta, GA

Manages customer orders from creation through scheduling, service completion, receipt, and invoicing. Coordinates with customers, sales, billing, transportation, and operations to ensure order accuracy and timely resolution. Tracks metrics, escalates service issues, supports customer satisfaction initiatives, and mentors team members. Requires strong communication, organization, analytical ability, CRM and Microsoft Office proficiency, and willingness to travel up to 10%.

Support reverse-recruiting clients through onboarding, weekly progress updates, expectation management, issue resolution, and coordination with coaches, recruiters, and operations. Maintain accurate CRM records and ensure clear communication regarding timelines and deliverables.

Provides financial aid and Veterans Affairs benefits information to prospective and continuing students. Conducts preliminary interviews, assesses eligibility, prepares tentative funding packages, reviews documentation, tracks missing paperwork, resolves student inquiries, and ensures compliance with institutional and regulatory requirements. Maintains knowledge of financial aid regulations and VA training requirements, supports audits and workshops, and travels to campuses as needed.

Provides first-line customer support to clients and employees regarding payroll, benefits, and HR inquiries through phone, email, chat, and service cases. Resolves low-complexity issues, documents interactions in Salesforce, manages cases, escalates complex matters, and pursues first-contact resolution. The role requires meeting service, retention, satisfaction, and performance metrics while delivering accurate, empathetic assistance in a contact-center environment.

Manages dealership customer loyalty and experience programs, serving as the primary customer advocate. Monitors surveys, reputation tools, and customer data; leads cross-functional process improvement meetings; identifies service opportunities; coordinates corrective action plans; and communicates progress to dealership leadership and regional teams. The role requires strong customer service or sales experience, automotive dealership familiarity, computer literacy, organization, and problem-solving skills.

Provide Level 2 or 3 technical support for OneTrust customers by troubleshooting complex platform issues, identifying root causes, and proposing solutions. Manage support cases independently, maintain customer communication, collaborate with product teams, build platform and privacy expertise, create knowledge articles, and improve support processes while meeting SLAs and coverage requirements.

Supports agencies and insured clients throughout the insurance policy lifecycle. Resolves service issues, coordinates with Sales, Underwriting, Claims, and other departments, assists with portal registration and training, addresses payment and premium questions, manages audit inquiries and deductibles, provides rating support, documents activities in Salesforce, and promotes client retention through responsive communication and service coordination.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Provides administrative and customer service support for admissions, recruitment, and student success. Serves prospective and current students, supports application completion, maintains accurate records in CRM and student information systems, assists with recruitment activities, promotes academic programs, and collaborates with Enrollment Management staff to advance enrollment goals.

Serve as the primary contact for internal and external customers regarding parts orders. Answer inquiries, check parts availability, process and expedite orders, monitor open orders, communicate promise dates, and collaborate with planning, operations, field teams, and other stakeholders. Support customer service projects, resolve issues, maintain relationships, and contribute to process improvements in a high-volume transactional environment.