Top Customer Support Jobs in Atlanta, GA

Provide email/phone/chat support and troubleshooting for partner schools and fans, escalate technical issues, maintain high customer satisfaction, and author knowledge-base content to improve self-service.

Provide one-on-one support to program participants during scheduled sessions, operate and monitor program tools (training provided), encourage positive practices, maintain accurate session notes, and create a welcoming, supportive environment while sharing updates with team members.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

Serve as primary contact for existing merchant customers via calls, email and live chat. Own escalations to resolution, troubleshoot payment queries, perform admin tasks, gather and share customer feedback, collaborate cross-functionally to improve journeys, and use Salesforce/Zendesk to manage cases. Support teammates, multitask in a fast-paced FinTech environment, and contribute to NPS improvements.

The Client Services Supervisor oversees daily operations, manages the CSR team, coordinates client projects, and maintains operational efficiency and client satisfaction.

Provide client service support to Financial Advisors by onboarding accounts, processing wires and journal entries, managing householding and bannering activities, and serving as frequent client contact. Ensure accuracy, regulatory adherence, risk management, and promote banking/investment solutions while supporting team operations and covering absences.

Provide timely support via email, phone, live chat, and messaging for billing and order inquiries. Diagnose and resolve billing issues, process invoices and refunds, handle VIP orders, complete tickets per SLA, perform daily tasks, and lead special projects to ensure excellent customer experience.

Investigate and resolve consumer disputes, inquiries, and complaints for active collection accounts in compliance with FDCPA and FCRA. Research cases, triage documentation, conduct investigations, prepare written consumer correspondence, collaborate with internal teams, and manage caseloads to ensure timely, accurate, and compliant resolutions.

The role involves facilitating analysis sessions, gathering user requirements, customer support, testing systems, and liaising between users and technical staff.

The New Services Coordinator manages prescription fulfillment, documents patient info, provides customer service, and assists with general administrative tasks.