Top Customer Support Jobs in Atlanta, GA

The Registration Associate communicates with patients and staff, verifies insurance, processes registrations, and provides clerical support while ensuring high-quality customer service.

The Client Services Supervisor oversees daily operations, manages the CSR team, coordinates client projects, and maintains operational efficiency and client satisfaction.

Serve as first point of contact for exchange members, respond to calls/emails/tickets, monitor and troubleshoot trading and clearing systems, investigate issues using internal/external tools, liaise with internal and external teams, identify and mitigate operational risks, and perform ad-hoc project work during the 9:00pm ET to 6:00am EST shift.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

Manage customer service and support operations, ensuring maintenance and repair of products while leading a team and resolving issues in a specified region.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

The Customer Support Director manages the call center, leads agents, establishes objectives, analyzes performance data and ensures high customer satisfaction in Bitcoin products.

The Senior Escalation & Incident Manager at Docker will oversee complex customer issues, manage escalations, mentor teams, and enhance processes to improve incident management and communication with engineering.

The Director of Customer Operations will drive the performance of a global Customer Support organization, define an AI-first support strategy, and improve operational efficiency while leading a team and driving business-critical metrics.

Guide customers in onboarding and implementation of the software, coordinate timelines, train teams, troubleshoot issues, and improve processes.