Under general supervision, the individual in this role will be responsible for providing information and assistance to students, campus administrative staff, faculty, and outside agency representatives regarding various financial aid programs and VA benefits. They will be tasked with conducting needs analysis and creating a tentative award package. Additionally, this role will involve initiating document tracking and managing paper flow as necessary. The individual will also be responsible for addressing and resolving student inquiries, issues, and problems, ensuring that appropriate actions are taken to satisfy the student, company, and regulatory agencies while adhering to policies, procedures, and legal requirements.
Responsibilities
- Conduct preliminary packaging interviews with potential VA students
- Deliver positive customer service-based presentations and responses to student inquiries
- Provide potential students and continuing students with accurate information regarding the application process and their eligibility for state and federal assistance, alternative financing and VA benefits
- Collect information and determine a student's eligibility for proper packaging of funds
- Advise students of their obligations to provide information and the resulting consequences when verification or documentation of status is required
- Answer student questions concerning their financing package professionally, accurately, and in a positive manner
- Review student eligibility documents for completeness and accuracy. Initiate appropriate tracking system for applications and missing documentation, which the student must complete
- Perform diligent follow-up on missing paperwork due from students to complete their files promptly
- Attend relevant workshops to remain current with regulatory changes and to meet the Veteran Administration training requirements
Requirements
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to remain highly organized
- Functional knowledge of Microsoft Office systems
- Able to travel to campuses in support of VA audits, workshops, trainings and events as requested.
Preferred:
- Prior work experience with Veterans Administration Benefits and/or Federal Financial Aid at a vocational school, community college, or university.
Education and Experience
- High School Diploma or equivalent
- Minimum 2 years of responsible general clerical experience in a college or university financial aid office; or an equivalent combination of education, training, and experience
Full-Time Benefits
- Medical, Dental, Vision
- Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off and Holidays
- Growth Opportunities
About Us
For over 80 years Lincoln Tech has been one of the nation's leading providers of career training in Healthcare, Automotive/Diesel, Skilled Trades, Information Technology.
Lincoln Tech is an Equal Opportunity Employer.
- Email: [email protected]
- Website: lincolntech.edu/careers
919-22519 — FA Advisor/VA Specialist-15110
$23-$26 per hour
Skills Required
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions
- Ability to solve problems involving several concrete variables in standardized situations
- Highly organized
- Functional knowledge of Microsoft Office systems
- Ability to travel to campuses for VA audits, workshops, trainings, and events as requested
- High school diploma or equivalent
- Minimum two years of responsible general clerical experience in a college or university financial aid office, or equivalent education, training, and experience
What We Do
Lincoln Tech is a nationally recognized leader in hands-on career training. Since 1946, our 22 campuses across 12 states have helped thousands of graduates launch successful careers in high-demand fields. We specialize in practical, skills-based education for industries including Automotive, Diesel, Healthcare, Information Technology, and Skilled Trades such as Welding, Computerized Manufacturing, HVAC, Electrical, and Electronics.
