Top Customer Support Jobs in Atlanta, GA

Provide timely multi-channel user support for assigned SaaS products, troubleshoot and document issues, escalate defects, create and route tickets, contribute knowledge-base content and operational improvements, and maintain product expertise while meeting SLAs.

Serve as primary contact for prospective residents; review and process rental applications, verify documentation, manage communications via calls/emails/chats, de-escalate issues, use property management platforms and CRM, uphold Fair Housing, and collaborate to meet high-volume contact center goals. Flexible schedule including weekends required.

Serve as first point of contact for HR-related client inquiries via phone, email, chat and service cases. Resolve low-complexity payroll, benefits and HR issues, document interactions in Salesforce, triage/escalate complex cases, meet KPIs, and deliver empathetic, timely customer service in a contact-center environment.

Front-desk role at a medical aesthetics practice handling phone inquiries, scheduling and confirmations, patient check-in/out, EMR documentation, payments reconciliation, retail product sales and recommendations, provider support, patient retention and event support while maintaining a luxury patient experience.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

Entry-level Customer Service Representative responsible for processing orders, supporting customers on orders/pricing/delivery, coordinating with internal teams to resolve issues, maintaining account records, identifying basic sales opportunities, and following safety and operational procedures in warehouse environments.

Provide client service support to Financial Advisors by onboarding accounts, processing wires and journal entries, managing householding and bannering activities, and serving as frequent client contact. Ensure accuracy, regulatory adherence, risk management, and promote banking/investment solutions while supporting team operations and covering absences.

The role involves facilitating analysis sessions, gathering user requirements, customer support, testing systems, and liaising between users and technical staff.

Supervise a team of Advisor Support phone agents serving financial professionals. Coach, set goals, provide real-time floor support, resolve complex inquiries (money movement, account maintenance, new accounts), maintain quality and productivity, and drive advisor satisfaction while adapting to changing business needs.

Lead global customer service and operations for managers, supervisors, and agents; drive strategic initiatives to improve CSAT, service levels, FCR, and cost per contact; coach senior leaders, manage change, leverage data to set roadmap, collaborate cross-functionally, and deliver measurable customer experience improvements. Based in Atlanta with up to 20% travel.