Top Customer Support Jobs in Atlanta, GA

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Customer-facing specialist supporting FPS inventory and industrial vending implementations: gathering requirements, recommending and configuring vending solutions, preparing installations, maintaining project schedules and data, responding to basic customer inquiries, escalating technical issues, providing on-site support and on-call assistance, and participating in process improvements.

The Claims Adjuster Trainee will undergo training to prepare for the Adjuster Level 1 position, investigating and settling property and casualty claims under supervision.

The New Services Coordinator manages prescription fulfillment, documents patient info, provides customer service, and assists with general administrative tasks.

The Client Services Supervisor oversees daily operations, manages the CSR team, coordinates client projects, and maintains operational efficiency and client satisfaction.

The Registration Associate communicates with patients and staff, verifies insurance, processes registrations, and provides clerical support while ensuring high-quality customer service.

Own workforce capacity planning and systems access for Global Customer Service. Manage onboarding/offboarding, system provisioning, and vendor workforce management. Analyze staffing data, improve processes, and support system-related escalations and strategic initiatives.

The role involves facilitating analysis sessions, gathering user requirements, customer support, testing systems, and liaising between users and technical staff.