Top Customer Support Jobs in Atlanta, GA

Provide advanced contact center support and act as escalation point for complex customer, dealer, and carrier issues. Train and mentor reps, monitor queues and trends, manage backlogs, liaise with IT/Product, and assist with reporting, analysis, and process improvements. Maintain professional relationships and work varied shifts with occasional travel.

Provide front-line banking support across multiple branch locations, handling account openings, service requests, cash transactions, and credit applications. Build customer relationships, identify needs, promote solutions, use digital tools, follow compliance and risk controls, and coordinate referrals to licensed specialists.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Handle inbound Long Term Care insurance calls; document interactions; research and resolve errors, contract discrepancies, and processing delays; liaise with operational teams; use computerized systems to track and troubleshoot; meet KPIs, adhere to schedules, and deliver empathetic, solution-focused customer service.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Provide real-time resolution for escalated and high-effort customers via inbound/outbound calls and email. Own customer experiences, document action items, use Five9/Intercom/GSuite/Slack/Asana, share frontline insights, and act as a brand ambassador to improve satisfaction and retention.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.