Top Customer Support Jobs in Atlanta, GA

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Responds to customer questions about pharmacy retail and mail-order prescriptions through telephone and written correspondence. Researches requests, provides claims, membership, and customer service support, coordinates with internal and external stakeholders, and ensures timely, high-quality resolution. Guides customers in using available technology, tools, and resources. The role requires a high school diploma or equivalent and prior experience in an automated customer service environment.

Manages dealership customer loyalty and experience programs, serving as the primary customer advocate. Monitors surveys, reputation tools, and customer data; leads cross-functional process improvement meetings; identifies service opportunities; coordinates corrective action plans; and communicates progress to dealership leadership and regional teams. The role requires strong customer service or sales experience, automotive dealership familiarity, computer literacy, organization, and problem-solving skills.

Provides customer support for online orders, special product orders, vendor shipments, returns, deliveries, gift cards, promotions, and Studio appointments. Researches issues across multiple systems, coordinates with stores, vendors, e-commerce, and customer care teams, and delivers timely resolutions. The role also manages international and domestic e-commerce orders, processes FedEx intercepts and claims, communicates website issues, and supports post-sale order fulfillment.

Provide Level 2 or 3 technical support for OneTrust customers by troubleshooting complex platform issues, identifying root causes, and proposing solutions. Manage support cases independently, maintain customer communication, collaborate with product teams, build platform and privacy expertise, create knowledge articles, and improve support processes while meeting SLAs and coverage requirements.

Supports agencies and insured clients throughout the insurance policy lifecycle. Resolves service issues, coordinates with Sales, Underwriting, Claims, and other departments, assists with portal registration and training, addresses payment and premium questions, manages audit inquiries and deductibles, provides rating support, documents activities in Salesforce, and promotes client retention through responsive communication and service coordination.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Provides administrative and customer service support for admissions, recruitment, and student success. Serves prospective and current students, supports application completion, maintains accurate records in CRM and student information systems, assists with recruitment activities, promotes academic programs, and collaborates with Enrollment Management staff to advance enrollment goals.

Provides onsite support at customer job locations, assisting workers and supervisors with check-in, attendance, performance, conflicts, and Wonolo platform issues. Conducts worker orientations, monitors assignments, manages no-shows and late arrivals, submits daily reports, documents outcomes, and maintains client relationships. The role requires flexible shifts, travel among customer facilities, independent problem-solving, and effective communication with diverse stakeholders.