Top Customer Support Jobs in Atlanta, GA

Provide high-touch client service and support Financial Advisors/Private Wealth Advisors by executing transactions, answering account questions, onboarding and maintaining accounts, enrolling clients in digital tools, preparing client meeting materials, assisting with data entry and marketing tasks, and handling administrative duties (calls, calendar, travel, expense reports, filing).

Provide client service support to Financial Advisors by onboarding accounts, processing wires and journal entries, managing householding and bannering activities, and serving as frequent client contact. Ensure accuracy, regulatory adherence, risk management, and promote banking/investment solutions while supporting team operations and covering absences.

The role involves facilitating analysis sessions, gathering user requirements, customer support, testing systems, and liaising between users and technical staff.

Lead and coach a call center team delivering concierge-level patient support. Manage escalations, use performance metrics to drive outcomes, maintain service standards, and foster team growth and continuous improvement.

Serve as primary contact for prospective residents, review and process rental applications, verify documentation, and manage applicant communication across calls, email, and chat. Maintain compliance with company policies and Fair Housing, de-escalate issues, use property management platforms and CRM tools, and support a high-volume contact center.

Provide technical customer support for remote deposit capture products: monitor ticket queue, troubleshoot issues, escalate to development/QA, identify training gaps, and document interactions and resolutions per SLA.

Handle inbound and outbound federal calls, verify caller identity, provide approved program information, document interactions in CRM/case systems, coordinate escalations and callbacks, follow security and PII protocols, support outbound campaigns, and maintain shift logs and handoffs to ensure timely, compliant resolution of caller inquiries.

Provide empathetic, efficient customer service for e-commerce and store-related issues. Resolve escalated order problems, generate returns/claims, coordinate with stores and vendors, support appointment scheduling and promotional fulfillment, and communicate site issues for timely resolution.

Serve as the initial contact for HR-related client inquiries (phone, email, chat, service cases), resolving low-complexity payroll, benefits, and HR issues, triaging and escalating complex cases to SMEs, documenting interactions in Salesforce, meeting KPI and customer satisfaction goals, training peers, and supporting continuous process improvement.

Provide hotline product support via phone, email and chat using an online knowledge base. Diagnose issues, guide callers through documented troubleshooting, log incoming calls, and meet quality and accuracy metrics. Remote after one-week Alpharetta, GA training; must pass drug screen/background check and have a wired high-speed home internet connection.