Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Serve as technical/analytical SME for Workforce Management across contact centers. Own forecasting, staffing models, capacity planning, WFM/ACD configuration, reporting, data-feed monitoring, vendor/IT liaison, user support, documentation, and implementation/testing of WFM solutions to optimize service and cost.

Sell Farmers Insurance products by identifying leads, advising clients on coverage, building long-term relationships, meeting sales goals, and using agency tools and training to grow professionally toward potential agency ownership.

Manage order management operations and customer relationships through proactive exception handling, data analysis, and SOP maintenance. Perform billing, monitor finance reports, resolve intercompany discrepancies, support retention and sales activities, assist RFP responses and new-business transitions, and suggest system/process improvements while using Excel and Power BI.

Monitor and investigate card fraud and chargebacks using internal/external tools. Initiate chargebacks/retrievals, maintain case records and client reports, balance clearing reports, and communicate with cardholders, program administrators, and banks.

Perform daily bank activity recording, deposits, vendor invoice processing, check runs, and monthly bank reconciliations. Prepare financial data for operational reports. Support pharmacy finance including AR reconciliation, inventory analysis, and 340B audit/profit analysis. Provide backup for posting insurance/patient payments and Medicaid payment reconciliation. Maintain accurate financial records and handle other finance and administrative tasks as assigned.

Coordinate community donation drives from prospecting to execution; cultivate partnerships with corporations, schools and community groups; schedule and staff events; maintain partner database and departmental reports; manage invoices and expense reports; collaborate with Transportation, Retail, and Marketing; perform administrative and outreach tasks to increase donations and promote GCNA programs.

Provide front office support including payroll and HR recordkeeping, manage accounts payable/receivable and cash handling, train and monitor staff on procedures, and deliver excellent customer service at a service center.

Client Relationship Analysts provide exceptional service, support Financial Advisors and Private Wealth Advisors, and assist clients with account management and transactions.

Assist customers with product selection, provide friendly service, process in-store and BOPIS transactions, maintain merchandising, pricing and sales floor replenishment, help unload freight, and contribute to a safe shopping environment.

Design and implement high-performance C++ backend systems for defense autonomy products. Build scalable, reliable infrastructure for multi-domain autonomous operations, partner with researchers and defense customers, own end-to-end execution from architecture to deployment, and help grow the Ann Arbor engineering site while meeting DoD operational requirements.