“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
To create a best in class Order Management customer experience through coordinated efforts with the OM manager, operations, and account management. By understanding the customer’s business, needs, and expectations the Order Management Agent will maintain day-to-day operations, execute on retention strategy, and cultivate relationships with customers.
Major Duties and Responsibilities
Operations:
- Maintain an exceptional customer experience through proactive, solution-based customer service
- Perform active exception management according to our business and customer KPIs using current customer and product dashboards
- Manage high volume inbox and anticipate customer needs
- Use creativity and technical skills to analyze customer data, identify trends within the data, and develop strategies to improve the customer’s supply chain based on these findings
- Understand, communicate, and execute on customer expectations on a daily basis
- Assist in creating and maintaining customer SOPs to align with their expectation
- Drive customer engagement with Expeditors’ tools, systems, and dashboards and provide technical assistance to customers as needed
Finances:
- Accurate and timely billing of customers and vendors.
- Make sure department deadlines are being met in a timely manner.
- Monitor finance reports
- Manage intercompany accounting discrepancies
Sales:
- Work in conjunction with manager to develop retention and value add strategies for all customers
- Leverage and implement Expeditors’ current reporting tools and value add solutions as well as develop and innovate new tools and solutions
- Break into customers’ organizational structure at all levels in order to develop relationships beyond the main point of contact at all locations
- Attendance where possible on the road with Account Management
- Assist manager to respond to requests for proposal, quotation or information timely.
- Take an active role in the transition of new business / updates to existing business.
Systems:
- Be open to implementing new system changes and enhancements into your branch.
- Be involved and suggest system/process improvements.
- Data entry into our proprietary operating system.
- Monitor shipment reports to ensure total customer satisfaction.
- Six months to one year related experience and/or training; or equivalent combination of education and experience
- Operations/Industry Knowledge preferred
- Strong project management skills
- Effective problem solving and strong analytical skills
- Excellent oral and written communication skills.
- A proven history of providing exceptional customer service at all levels.
- Excellent organizational skills, time management skills in addition to a professional attitude
- Expert in Microsoft Excel and PowerBI or ability to become an expert
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
**This is an entry level position with opportunity for career advancement in the future**
All your information will be kept confidential according to EEO guidelines.
Must be legally authorized to work in the US.
Skills Required
- Six months to one year related experience and/or training
- Operations/industry knowledge
- Strong project management skills
- Effective problem solving and strong analytical skills
- Excellent oral and written communication skills
- Proven history of providing exceptional customer service
- Excellent organizational and time management skills and professional attitude
- Expert in Microsoft Excel and Power BI or ability to become an expert
- Legally authorized to work in the US
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
