Top Senior Level Jobs in Albuquerque, NM

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Develop hands-on Palantir Foundry solutions, including dashboards, applications, workflows, data integrations, and AI-enabled capabilities. Translate customer processes and requirements into scalable technical solutions supporting engineering, construction, infrastructure, and capital-project workflows. Collaborate with stakeholders, data owners, developers, and program leaders through discovery, development, testing, implementation, demonstrations, and transition to operations. The role is remote anticipated, may require travel, and is contingent on contract award.

Own end-to-end implementation and post-sale success for 2–3 enterprise SaaS accounts. Configure workflows, lead discovery, change management, training, adoption, account health, renewals, and expansion. Build scalable implementation playbooks, templates, and documentation while partnering with Product and Engineering on customer feedback and adoption blockers. The role is remote or hybrid in the Bay Area and requires approximately 10–15% travel to customer sites.

Develop and document enterprise-grade SaaS platform functionality while improving quality and performance. Responsibilities include full-stack development, functional and unit testing, defect triage, code reviews, API and process documentation, operational support in regulated environments, and collaboration within Agile and DevOps teams. The role requires expertise in C#, ASP.NET Core, T-SQL, Entity Framework Core, web technologies, software design, debugging, distributed architectures, and high-performance APIs.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Owns operational readiness for an existing SaaS product portfolio and partner-enabled offerings. Establishes readiness frameworks, standardizes release and enablement processes, coordinates cross-functional execution, manages third-party partner alignment, and incorporates customer feedback into planning. Tracks readiness, efficiency, and partner metrics while communicating risks and dependencies to stakeholders. This remote individual contributor role requires influencing teams without direct authority and includes occasional travel.

Design, build, and maintain scalable applications, APIs, mobile platforms, booking systems, clinical integrations, and healthcare data systems. Own features end to end, make architectural decisions, improve security and reliability, and contribute to cloud deployment, CI/CD, monitoring, and DevOps. Collaborate with clinical, operations, and patient experience teams to deliver secure digital tools that improve patient care and clinic efficiency.

Audit and adjudicate medical stop loss claims, authorize reimbursements within limits, and identify cost-mitigation and subrogation opportunities. Initiate investigations and vendor referrals, interpret plan language, communicate with carriers and vendors, generate claims reports, adjust reserves, and assist with form development, internal auditing, and training of claims auditors.

Leads marketing and sales analytics strategy, learning agendas, testing, measurement, data governance, and advanced analytics. Manages analysts and guides data scientists, BI, engineering, and PMO teams. Partners with executives and business leaders to develop data-driven strategies, oversee machine learning initiatives, improve data quality, and build scalable infrastructure supporting AI readiness.

Founding Engineering Manager and Technical Lead responsible for defining architecture, building billing and claims systems, ensuring data integrity and auditability, and hiring and leading the engineering team. The role is hands-on, covering backend systems, APIs, partner integrations, reconciliation, invoicing, internal claims tooling, engineering practices, and cross-functional collaboration.

Build and maintain scalable full-stack web application features and distributed microservices. Own complex features from design through deployment, improve application performance and reliability, support on-call operations, troubleshoot incidents, enhance CI/CD and container infrastructure, and collaborate with product, design, infrastructure, and API teams. Mentor engineers and contribute to technical standards while delivering customer-focused shipping and fulfillment experiences.

Leads R&D operations by translating portfolio strategy into execution across Product, Engineering, and Data. Establishes SDLC governance, approval gates, planning cadences, and standardized team handoffs. Manages commercial interlock processes, SKU approvals, release readiness, and cross-functional alignment. Owns monthly R&D reporting, budgeting, forecasting, capitalization tracking, and connections between investment and business outcomes. Administers Asana, Jira, and Confluence while influencing senior leaders and improving delivery predictability.