Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
The VP of Product at Narmi will lead product strategy, manage a high-performing team across product management, design, and operations, and ensure product aligns with company goals. Responsibilities include defining product vision, driving execution, and enhancing customer experience.
Summary Generated by Built In
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
Narmi is building the platform that enables community financial institutions to win against mega banks and fintechs. Community banks and credit unions, the backbone of the American economy, are often stuck with software that is clunky, poorly integrated and falling short of expectations. Narmi delivers a world-class digital banking platform that empowers local financial institutions to out-compete the giants. We’ve hit product-market fit and are scaling fast, but also have a lot of work to do.
This role oversees the entire Product organization including Product Management, Design and Product Operation. You’ll own the multi-year product vision and quarterly roadmap. You aren't just adding features; you’re deciding how millions of Americans will interact with their money. You’ll report directly to one of our co-founders and work closely with company leadership to define where we’re going and make sure we actually get there. This is not a “strategy-only” role. You’ll be expected to operate at every level, from shaping long-term direction to getting into the details when something isn’t working.
What You’ll Do
Own the product strategy and make it real
- Define and evolve the product vision for the Narmi platform across the entire suite of products
- Work with product teams to translate strategy into clear priorities, tradeoffs, and roadmaps that teams can execute against
- Ensure our product direction is tightly aligned to company goals, especially revenue and customer impact
Turn product into a competitive advantage
- Partner closely with Sales and Customer Success to understand what’s winning and where we’re losing
- Shape the product story in a way that resonates with buyers and differentiates us in the market
- Be able to represent Narmi’s product to customers, prospects, and partners
- Work with Engineering to drive innovation
Lead Product and Design as one system
- Build and manage a high-performing team across product management, product operations and product design
- Raise the bar on product thinking, quality, design and decision-making across the team
- Ensure strong partnership with Engineering
Drive execution and accountability
- Hold a high bar for shipping quality products on time
- Identify where we’re getting stuck (process, people, priorities) and fix it
- Create clarity when things are ambiguous and make decisions that move the business forward
Be a force multiplier for the company
- Work cross-functionally with Engineering, Product, Design, Sales, Marketing, and Customer teams to align on priorities
- Bring structure to how we evaluate opportunities, partnerships, and investments
- Help build the systems and processes we need to scale from Series B to the next stage
Who You Are
- You’ve led product (and ideally design) at a high-growth B2B or fintech company and have seen what “good” actually looks like
- You have expertise with banking in the United States via direct experience at a bank, credit union, neobank or vendor to financial services.
- You’re not just a strategist, you’ve shipped real products and know how to get teams across the finish line
- You have strong product taste and a deep respect for design and user experience
- You understand how product connects to revenue, not just usage
- You’re comfortable operating in ambiguity and making decisions without perfect information
- You can push back on founders and executives when needed, and do it in a way that builds trust
- You’re a strong communicator who can simplify complex ideas and create alignment across teams
- You care deeply about building great teams and holding a high performance bar
What Success Looks Like
- Product and Design are consistently operating as a high-performing, respected organization
- You are a strong promoter of the product vision internally and externally
- Our strong product NPS becomes stronger
- You are able to effectively communicate the “why” behind the product
- Our roadmap balances real customer and market needs while also delivering on innovation
- Teams are aligned, decisions are clear, and we’re not stuck in endless debate
The expected annual base salary for this role is $280,000 - $350,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected].
The base pay range for this role is $280,000 – $350,000 per year.
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected]
Skills Required
- Experience leading product at high-growth B2B or fintech company
- Expertise with banking in the United States
- Strong communication skills
- Ability to operate in ambiguity and make decisions
- Experience in aligning product with revenue generation
What the Team is Saying
Junel
Product Operations
Tay
Implementations
Thomas
Engineering
Santiago
Customer Success
Christian
Product Operations
Narmi Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight family‑planning benefits and generous parental leave with distinct primary/secondary caregiver durations. Related programs like a return‑to‑work pathway indicate attention to practical support for caregivers.
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Flexible Benefits — Work‑from‑anywhere in the U.S., hybrid options for NYC teams, and home‑office support suggest adaptable arrangements aligned to role and location. A stipend for remote setup and clear remote expectations reinforce flexibility.
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Wellbeing & Lifestyle Benefits — Student‑loan repayment matching, learning and development stipends, volunteering time off, fitness/extracurricular credits, and commuter benefits broaden support beyond core coverage. These elements can meaningfully enhance total rewards depending on personal needs.
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
Gallery
Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
