The Vice President, Customer Solutions & Business Impact is responsible for leading the strategy, execution, and evolution of Lessen's customer solutioning function, ensuring customers realize measurable value from our technology, services, and nationwide vendor network. This executive leader serves as the bridge between customer needs, operational excellence, product innovation, and business outcomes. The VP will oversee solution design, business consulting, value realization, and strategic customer initiatives. Working closely with Sales, Customer Success, Operations, Product, and Executive Leadership, this role will help customers transform their property operations while driving growth, retention, and long-term partnerships.
What You'll Do:
- Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
- Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
- Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
- Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
- Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
- Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
- Translate customer feedback, industry trends, and business insights into recommendations that influence product and operational strategy.
- Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
- Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
- Champion continuous improvement and innovation to enhance customer outcomes and strengthen long-term partnerships.
You Should Have:
- Bachelor’s Degree required
- 10+ years of leadership experience in customer solutions, consulting, business transformation, operations, customer success, or related fields.
- 5+ years leading high-performing, customer-facing teams.
- Proven track record of driving measurable business outcomes and customer value.
- Strong executive presence with experience influencing and presenting to senior stakeholders.
- Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations.
- Demonstrated ability to build scalable customer engagement programs and leverage data to drive strategic business decisions.
- Experience in PropTech, facilities management, field services, construction technology, or related industries.
- Background in consulting, operational transformation, customer strategy, or enterprise SaaS environments.
- Experience developing ROI methodologies, business cases, and executive-level value reporting.
- Written Communication – Advanced
- Verbal Communication & Executive Presence – Advanced
- Strategic Analysis – Advanced
- Negotiation & Influencing – Advanced
- Process Improvement & Operational Excellence – Advanced
- Problem Solving & Decision Making – Advanced
- Cross-Functional Leadership – Advanced
- Customer Relationship Management – Advanced
Skills Required
- Bachelor's degree
- 10+ years leadership experience in customer solutions, consulting, business transformation, operations, or related fields
- 5+ years leading high-performing, customer-facing teams
- Proven track record driving measurable business outcomes and customer value
- Experience influencing and presenting to senior stakeholders with strong executive presence
- Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations
- Ability to build scalable customer engagement programs and leverage data for strategic decisions
- Experience in PropTech, facilities management, field services, construction technology, or related industries
- Background in consulting, operational transformation, customer strategy, or enterprise SaaS
- Experience developing ROI methodologies, business cases, and executive-level value reporting
- Advanced written and verbal communication, executive presence, negotiation, strategic analysis, and cross-functional leadership skills
What the Team is Saying
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Lessen LLC Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision insurance are offered alongside FSA/HSA options, life and disability coverage, mental‑health/EAP support, and pet insurance. Coverage is characterized as good quality even if not the cheapest.
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Retirement Support — A 401(k) with employer match is part of the package. This aligns with a modern total‑rewards mix that also includes bonuses and, for some senior roles, equity.
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Leave & Time Off Breadth — Paid parental leave, flexible/unlimited PTO (varies by role), and paid volunteer time are included. Remote/hybrid work options further expand flexibility.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
