Vocational Rehabilitation Consultant - 9/28/26 - 19081

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
In partnership with our Claims organization, the Vocational Rehabilitation Consultant leverages specialized vocational rehabilitation expertise to evaluate claimants' functional capacities, employability, and return-to-work potential. The consultant develops, coordinates, and facilitates individualized rehabilitation and return-to-work plans that promote recovery, support vocational goals, and achieve optimal return to work outcomes.
Training - 8 - 10 weeks, M-F virtual (8 - 4pm) EST
Shift: 8 hour day + 1/2 hour lunch. Start time flexible from 7 - 9am EST.
Start Date: 09/28/2026
Key Responsibilities
Key Responsibilities:

• Coach Claims Specialists on early identification of disability rehabilitation candidates.
• Manage assigned caseload of complex return to work cases.
• Apply specialized vocational training and knowledge to the assessment of cases.
• Act as a resource on vocational and return to work issues.
• Conduct complex research, review and analysis of work and education history, functional capacity and employability within the context of the Short Term or Long Term Disability plans by completing employability assessments / transferable skills analyses.
• Provide recommendations regarding claimants' potential to return to work with or without accommodations.
• Provide return-to-work solutions through job modifications and accommodations.
• Engage claimants, health care providers and employers in return to work potential and planning.
• Collaborate with rehabilitation facilities, job placement services and state agencies to develop appropriate and timely turn to work plans.
• Monitor the services of vocational rehabilitation vendors to ensure compliance with agreed upon services, quality and timeliness standards.
• Develop goal-focused rehabilitation plans utilizing the return to work hierarchy.
• Assess training needs and create, author and present vocational training to claim and business partner associates.

Required Qualifications

• 3-5+ years of Vocational Rehabilitation experience
• Master's degree in Vocational Rehabilitation or similar Master's degree
• CRC - Certified Rehabilitation Counselor
• Demonstrate proficient knowledge of computer systems
• Strong written and verbal communications skill
• Ability to build strong relationships

Preferred Qualifications

• Prior disability insurance experience
• Prior experience conducting employability assessments

The expected salary range for this position is $72,000 - $80,169 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.