RESPONSIBILITIES:
- Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
- Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
- Own support ticketing and knowledge infrastructure to deliver a world-class support experience
- Participate in hiring and onboarding future support engineers as the growth of the business demands
ABOUT YOU:
- 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
- Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
- Experience identifying collaboration and escalation resources in a fast-paced environment
- Experience providing the right level of context when partnering with others to resolve customer issues
- Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions
Benefits/Perks
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
Skills Required
- 0-1 year of experience in a technical support role or a recent graduate with a technical degree
- Experience or exposure with SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Basic Programming
What the Team is Saying
Regal Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, and vision with a substantial employer-paid share, alongside mental-health support via counseling sessions. This combination is consistently presented as a core part of the package.
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Leave & Time Off Breadth — Flexible PTO is paired with a defined set of paid holidays. This structure offers flexibility while preserving clear, predictable time-off anchors.
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Equity Value & Accessibility — Equity grants and performance bonuses are positioned as key elements of total rewards. Job materials and company profiles repeatedly indicate equity availability across roles.
Regal Insights
What We Do
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Our Values Customers are Royalty We serve our customers above all else. If we don’t earn their love, someone else will. Fast Execution Wins We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing. Growth Mindset Your learning curve should be as steep as the company’s growth curve. Data Beats Opinion We make decisions based on analysis and data, not anecdotes. Enjoy the Journey We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Why Work With Us
At Regal, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal is where you want to be.
Gallery
Regal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!
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