Regal Offices

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Own a core Regal product surface end to end, including roadmap, execution, customer discovery, product direction, success metrics, launches, adoption, and iteration. Partner closely with engineering, design, customers, and cross-functional teams to ship polished AI-driven experiences quickly. The role requires a technically savvy, entrepreneurial product leader who can navigate ambiguity, understand customer needs, and drive measurable product impact.

Drive new enterprise business for Regal’s AI Agent platform by sourcing pipeline, managing complex sales cycles, engaging executive buyers, building ROI-focused business cases, and closing strategic deals. The role requires consultative selling, outbound prospecting, multi-threaded account strategies, quota attainment, and collaboration with leadership, marketing, and BDR teams in a hybrid New York City environment.