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At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Leads server platform operations for the Pune site, overseeing incident, problem, change, vendor, and business support activities. Provides L3 escalation for infrastructure issues and administers Active Directory, VMware, storage, backup, server hardware, SQL clustering, Citrix, Azure VDI, DNS, DHCP, and Exchange environments. Ensures SLA performance, documentation, audits, budgeting, procurement support, and vendor reviews while coordinating with India and US teams across shifts.
Summary Generated by Built In
Description and Requirements
Job Description
Position Title, Responsibility Level
TL/AM- IT Server Platform
Function
IT
Reports to
Service Delivery Leader
Permanent/ Temporary
Permanent
Span of Control
2-3 Vendor resources
Location
Pune
Basic Function
Essential Functions
• Backup solution (Rubrik)
• Virtual Environment (VM ware)
• Server hardware & RAID configuration
• Database clustering ( SQL)
Primary Internal Interactions
• Act as a SPOC for all internal & external audit and audit related requirements
Primary External Interactions
Skills
Technical Skills
Process Specific Skills
Soft Skills (Mandatory)
Soft skills (Desired)
Education Requirements
Work Experience Requirements
Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Job Description
Position Title, Responsibility Level
TL/AM- IT Server Platform
Function
IT
Reports to
Service Delivery Leader
Permanent/ Temporary
Permanent
Span of Control
2-3 Vendor resources
Location
Pune
Basic Function
- Responsible for managing the IT Server operations for Pune Site
- Responsible for Operations, Incident and Problem Management for Server Domain
- This position will be the primary lead for all Pune business support activities on server platform , interacting with business, vendors and IT teams in India & US.
- Monitors overall server platform performance, including accountability for problem identification and escalation
Essential Functions
- Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA's
- L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective
- Understanding of Active Directory configuration, setup and other routine tasks
- Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP
- Good understanding of messaging architecture fundamentals (MS Exchange)
- Hands on experience for administrating
• Backup solution (Rubrik)
• Virtual Environment (VM ware)
• Server hardware & RAID configuration
• Database clustering ( SQL)
- Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
- Ensure timely closure of Annual Budgeting, Monthly Accrual's to budget and define service level agreements with business partners
- Coordinate for Blackberry/smart devices configuration with US/India team
- Create and maintain documentation related to ISO 27001/ISO 20000
- Work on Citrix and Azure VDI related issues
Primary Internal Interactions
• Act as a SPOC for all internal & external audit and audit related requirements
- Work with IT procurement team to provide inputs related to server platform related procurement
Primary External Interactions
- Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife
Skills
Technical Skills
- ITIL, MCSE/MCSA
- Preferably VMware certified
- Proficiency in MS-Visio, Project, PowerPoint and excel
- Citrix VDI
Process Specific Skills
Soft Skills (Mandatory)
- Excellent verbal and written communication skills ( English and Spanish)
- Understands how BPO operations are run and maintained
- Good negotiation and convincing skills
Soft skills (Desired)
Education Requirements
- B.E/B.Tech or equivalent course in IT
Work Experience Requirements
- 6-7 years of experience with 3-4 in BPO/ITES environment
- Open for working in shifts aligned with US/India
Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:
- Be the Best
- Succeed Together
- Put Customers First
- Make Things Easier
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- 6-7 years of relevant work experience
- 3-4 years of experience in a BPO or ITES environment
- Bachelor of Engineering, Bachelor of Technology, or equivalent qualification in IT
- ITIL certification or knowledge
- MCSE or MCSA certification
- VMware certification
- Citrix VDI experience
- Proficiency in Microsoft Visio, Project, PowerPoint, and Excel
- Excellent verbal and written communication skills in English and Spanish
- Availability to work shifts aligned with US and India operations
- Understanding of BPO operations
- Negotiation and influencing skills
What the Team is Saying
Chelsea
Senior Threat Response Engineer
Nick
Assistant Vice President, Developer Platforms
Naren
AVP, Business Analytics
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Laura
Director, Artificial Intelligence
Bill
EVP & Head of Global Technology and Operations
Jing Huang
Software Platform Engineer
Sara Strauch
Portfolio Specialist, Emerging Markets
Dan Xiao
Principal Software Engineer
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Naren Peri
Head of Data and Analytics, Hyderabad
Patricia Hixson
Senior Customer Care Advocate
Jing Huang
Software Platform Engineer
Samantha Heron
VP Global Head of HR Business Controls
Pete Clarke
ADA Unit Leader
Erica Provido
Assistant Vice President
Rene Rivera
Senior Full Stack Software Engineer
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MetLife Compensation & Benefits Highlights
-
Retirement Support — Retirement programs include a 401(k) with employer match alongside a company-funded pension for eligible U.S. roles, with an auxiliary match referenced for higher earners. This combination is described as uncommon and valuable among large U.S. employers.
-
Healthcare Strength — Health coverage spans company-paid and subsidized medical, dental, vision, disability, and life insurance, complemented by an EAP and no‑cost condition‑management programs (e.g., cancer care, diabetes, musculoskeletal, family‑building). These resources position core coverage and wellbeing supports as a standout element of the package.
-
Parental & Family Support — Time‑off and family programs include competitive PTO, paid parental leave (commonly cited at up to 8–10 weeks for eligible U.S. employees), and caregiving supports such as backup child and elder care and adoption assistance. Additional supports like family‑building services and resources for traveling nursing parents are also highlighted.
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The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
New York City, NY
Pune, IN
Mexico City, MX
Bridgewater, NJ
Cary, NC
Clark Summit, PA
Greenville, SC
Hyderabad, IN
Tampa, FL
Whippany, NJ
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