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At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Leads business excellence, process improvement, automation, and transformation initiatives. Identifies operational inefficiencies, performs root cause analysis, develops automated workflows, dashboards, and Copilot solutions, and manages cross-functional projects from planning through benefits realization. The role also oversees compliance and risk mitigation, defines KPIs, engages senior and global stakeholders, and mentors team members on Power Platform tools while fostering continuous improvement and innovation.
Summary Generated by Built In
Description and Requirements
Technical Skills
Functional Requirements
Process-Specific Skills
Soft Skills
Key Responsibilities
1. Operational Excellence & Strategy
2. Project Leadership
3. Process Improvement
4. Compliance & Risk Management
5. Team Development & Collaboration
#BI-Hybrid
Technical Skills
- Expertise in Power Platform tools:
- Power Automate (Desktop & Cloud flows)
- Power BI (Including DAX - Data Analysis Expressions)
- Power Apps (Canvas & Model-driven)
- M365 Copilot (Chat, Studio, Agent development)
- SharePoint Site
- Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Capability to deliver training sessions on automation and Power Platform tools.
- Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.
Functional Requirements
- Experience: 4-7 years in Business Excellence / Process Improvement / Automation.
- Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
- Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
- Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
- Excellent communication, interpersonal, and project management skills.
- Ability to engage with senior leadership, business partners, and global stakeholders.
Process-Specific Skills
- Hands-on experience in creation of tools for:
- Workflow automation
- Data extraction and transformation
- Development of Copilot agents and chatbots
- Develop intuitive Power BI dashboards incorporating DAX-based calculations
- Ability to drive an efficiency-focused and high-performance work environment.
- Strong collaboration skills across cross-functional teams with diverse requirements.
Soft Skills
- Excellent verbal, written, and listening skills.
- Strong decision-making capability with a results-oriented mindset.
- Effective negotiation and influencing skills.
- Ability to think creatively and drive innovative problem-solving.
- Strong relationship management with internal and external stakeholders.
- Ability to identify business needs and evaluate alternative solutions.
Key Responsibilities
1. Operational Excellence & Strategy
- Lead and implement business excellence initiatives aligned with organizational goals.
- Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
2. Project Leadership
- Manage end-to-end cross-functional projects, including automation and transformation programs.
- Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
3. Process Improvement
- Analyze existing processes to identify gaps and inefficiencies.
- Apply data-driven methodologies to implement optimized solutions.
- Facilitate root cause analysis and corrective/preventive actions.
4. Compliance & Risk Management
- Ensure adherence to regulatory requirements and internal governance standards.
- Identify operational risks and implement mitigation strategies.
5. Team Development & Collaboration
- Mentor and coach team members on power tools.
- Foster a culture of innovation, accountability, and continuous improvement.
- Drive collaboration across functions to achieve business objectives.
#BI-Hybrid
Skills Required
- 4-7 years of experience in Business Excellence, Process Improvement, or Automation
- Expertise in Power Automate, Power BI with DAX, Power Apps, Microsoft 365 Copilot, and SharePoint
- Working knowledge of VBA, SQL, Python, Generative AI, Tableau, and RPA tools
- Advanced proficiency in Microsoft Office, especially Excel and PowerPoint
- Experience creating workflow automation, data extraction and transformation tools, Copilot agents, chatbots, and Power BI dashboards
- Experience delivering training on automation and Power Platform tools
- Experience with process gap identification, root cause analysis, continuous improvement, and innovation initiatives
- Strong stakeholder management, communication, influencing, negotiation, and relationship management skills
- Experience leading end-to-end cross-functional projects and transformation programs
- Ability to develop business cases, define KPIs, and track benefits realization
- Ability to ensure regulatory and internal governance compliance and mitigate operational risks
- Ability to mentor and coach team members
What the Team is Saying
Chelsea
Senior Threat Response Engineer
Nick
Assistant Vice President, Developer Platforms
Naren
AVP, Business Analytics
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Laura
Director, Artificial Intelligence
Bill
EVP & Head of Global Technology and Operations
Jing Huang
Software Platform Engineer
Sara Strauch
Portfolio Specialist, Emerging Markets
Dan Xiao
Principal Software Engineer
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Naren Peri
Head of Data and Analytics, Hyderabad
Patricia Hixson
Senior Customer Care Advocate
Jing Huang
Software Platform Engineer
Samantha Heron
VP Global Head of HR Business Controls
Pete Clarke
ADA Unit Leader
Erica Provido
Assistant Vice President
Rene Rivera
Senior Full Stack Software Engineer
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MetLife Compensation & Benefits Highlights
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Retirement Support — Retirement support is strengthened by a company‑funded cash‑balance pension alongside a 401(k) with company match—an uncommon combination among large U.S. employers. Pension eligibility begins after one year, reinforcing long‑term savings.
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Healthcare Strength — Health coverage spans medical, dental, vision, and prescription drugs with access to HSAs/FSAs, wellness resources, and expert second‑opinion services. Targeted programs for cancer care, family‑building, menopause, musculoskeletal issues, and diabetes/hypertension broaden the support.
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Leave & Time Off Breadth — Time away is bolstered by a minimum of 22 days of PTO for U.S. employees plus a paid Volunteer Day, and many hybrid roles receive 10 additional virtual flex days. Flexible work arrangements are also highlighted for applicable roles.
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The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
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About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
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