Job Summary
The Strategic Renewals Manager will join a team of collaborative and energetic individuals that work closely to achieve our company targets. The ideal candidate will have experience working in a fast-pace organization with rapid growth as well as managing subscription and maintenance renewals with customers/partners. The Strategic Renewals Manager will work with customers and internal stakeholders to ensure value is realized for the customer and that commercial objectives are aligned with the growth of our business. This role will be directly responsible for supporting our Customers and Partners in territories covering Australia, Middle East, Nordics, and/or the UK.
Duties and Responsibilities
- Exceed monthly, quarterly, and annual booking quotas by managing renewals and upselling opportunities.
- Manage the full subscription renewal process to ensure continuous service, drive long-term agreements, and increase revenue.
- Serve as the primary contact for channel partners, managing relationships and evaluating partner performance.
- Communicate the value of Imprivata products, services, and support to stakeholders at various organizational levels.
- Prepare accurate proposals, quotes, and renewal forecasts in alignment with customer contracts and business goals.
- Collaborate cross-functionally with Customer Success Managers, Account Executive, Sales Operations, Finance, and Legal to ensure smooth renewals strategies and compliance with company guidelines.
- Negotiate multi-year and cloud transition agreements to enhance customer retention and product adoption.
- Utilize Salesforce.com to capture and maintain key data for forecasting and strategic planning.
- Review customer usage and install base to support contract consolidation and improve renewal outcomes.
- Other duties as assigned and required
Qualifications
- Bachelor’s degree or equivalent experience.
- 5+ years’ experience in technology solution sales; healthcare industry experience is a plus.
- 2+ years’ experience managing international sales territories and high-value contract negotiations ($100K+).
- Proven track record of exceeding booking targets and managing a high volume of renewals.
- Strong presentation, negotiation, and closing skills with the ability to close deals independently and with integrity.
- Highly organized and detail-oriented, with excellent time management and decision-making abilities.
- Self-motivated, energetic, and adaptable with a passion for problem-solving and working in ambiguous environments.
- Proficiency in English required; additional languages such as Arabic, Danish, Norwegian, Swedish, or Finnish preferred.
Skills Required
- Bachelor's degree or equivalent experience
- 5+ years' experience in technology solution sales
- 2+ years' experience managing international sales territories
- Proven track record of exceeding booking targets
- Strong presentation, negotiation, and closing skills
- Proficiency in English
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes company funding of 50% of the medical plan deductible via HSA/HRA, plus dental, vision, an EAP for mental health, and coverage for domestic partners and dependents.
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Parental & Family Support — Paid parental leave is described as fully paid for birthing parents with additional paid bonding leave for adoptive, foster, and non‑birthing parents, and family care is supported through a free Care.com membership.
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Leave & Time Off Breadth — Time off options include a flexible time‑off policy with no set vacation bank alongside paid holidays and paid sick days, with some sources also noting paid volunteer time.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
