Role Value Proposition:
As a Senior Engineer on the ServiceNow Platform team, you will play a key role in designing, developing, and optimizing solutions that support enterprise-wide digital transformation. You'll work closely with architects, product owners, and other engineers to deliver scalable and secure applications on the ServiceNow platform. This role offers the opportunity to lead technical initiatives, mentor junior developers, and contribute to the evolution of our platform strategy.
Key Responsibilities:
- Lead the development and enhancement of ServiceNow modules and custom applications.
- Translate business requirements into technical solutions using best practices.
- Ensure code quality through reviews, testing, and adherence to standards.
- Collaborate with architects and stakeholders to design scalable solutions.
- Provide mentorship and technical guidance to junior developers.
- Stay current with ServiceNow releases and recommend platform improvements.
Essential Business Experience and Technical Skills:
Required:
- Bachelor's degree in computer science, Information Technology, or related field.
- 5+ years of hands-on experience with ServiceNow development.
- Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Experience with modules such as ITSM, ITOM, or HRSD.
- Familiarity with Agile methodologies and DevOps practices.
- ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) certification.
Preferred:
- Experience with CI/CD pipelines and automated testing.
- Knowledge of integration protocols (REST, SOAP).
- ITIL Foundation certification.
- Experience mentoring or leading small development teams.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on experience with ServiceNow development.
- Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Experience with ServiceNow modules such as ITSM, ITOM, or HRSD.
- Familiarity with Agile methodologies and DevOps practices.
- ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS).
- Experience with CI/CD pipelines and automated testing.
- Knowledge of integration protocols (REST, SOAP).
- ITIL Foundation certification.
- Experience mentoring or leading small development teams.
What the Team is Saying
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MetLife Compensation & Benefits Highlights
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Retirement Support — Retirement benefits combine a 401(k) with company match and a company‑funded cash‑balance pension. This uncommon pairing strengthens long‑term security.
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Parental & Family Support — Family supports include paid parental leave, adoption assistance, caregiving resources, fertility coverage, and practical travel supports for nursing parents. These provisions go beyond core insurance to address real‑world family needs.
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Leave & Time Off Breadth — Time away includes a minimum of 22 days of PTO annually and a paid volunteer day, alongside bereavement and other leave options. This breadth provides meaningful flexibility for rest and life events.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
