Job Responsibilities
• Receive and review enrollment requests to ensure all required eligibility data is present to enable enrollment for MetLife's Core products
• Verify eligibility by navigating within one or more systems including GroupFacts and/or CDF
• Input data manually into UIS and/or GroupFacts
• Terminate employee enrollments
• Respond to requestors in a timely manner within TAT
• Respond to customers using standard response templates, adding clear details when needed
• Log metrics
• Maintaining quality standards
• Partner with supervisors to assess root cause of escalations
• Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations
Education, Technical Skills & Other Critical Requirement
Education
• Bachelor's degree preferred
Experience
(In Years)
• 1-2 years of experience performing manual data entry(preferably in Insurance Industry)
• Customer service experience
• Business writing skills, including ability to write clear, concise communications
Technical Skills
• Proficient knowledge of MS office - Excel, Word, Teams, Outlook
• Typing / data entry speed 30 wpm with 90% accuracy
Other Skills
• Knowledge of Insurance principles in relation to the US Insurance industry
• Excellent communication (Written & Verbal) and comprehension skills
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- 1-2 years of manual data entry experience
- Customer service experience
- Business writing skills (clear, concise communications)
- Proficiency with Microsoft Excel, Word, Teams, Outlook
- Typing/data entry speed of 30 wpm with 90% accuracy
- Familiarity with insurance principles (US insurance industry)
- Experience using internal systems (GroupFacts, CDF, UIS)
- Knowledge of security, data retention/ILM and compliance procedures
- Bachelor's degree
What the Team is Saying
.png)
.png)
MetLife Compensation & Benefits Highlights
-
Retirement Support — Feedback suggests retirement programs pair a 401(k) with company match and additional retirement plan structures, indicating a mature long‑term savings setup. This depth signals stability for employees prioritizing retirement security.
-
Healthcare Strength — Comprehensive medical, dental, vision, disability, and life insurance are paired with wellness initiatives and 24/7 EAP access, indicating broad core coverage. HSAs/FSAs and second‑opinion resources further reinforce the healthcare offering.
-
Parental & Family Support — Fertility coverage, personalized child/elder‑care guidance, adoption assistance, parental leave, and breast‑milk shipping for traveling nursing parents are highlighted. These supports extend benefits meaningfully beyond the basics.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
