• Perform tasks to seek reimbursement of overpayments made to annuitants and post reimbursements as received
• Perform tasks to update banking information as needed and reissue payments that are due to annuitants
• Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
• Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any)
• Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
• Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies
• Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
• Ensure adherence to established attendance schedules
• Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results
• Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
• Interpret correspondence to identify customer needs and expectations
• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
• Assist others with work to assure attainment of department objectives
• Work as a team member to meet company's objectives while demonstrating core values and meeting key measures
Skills (Mandatory):
• Good written and oral communication skills• Strong understanding and comprehension of the English language• Good Analytical, problem-solving skills• Continuous improvement mindset is required and preferred knowledge of AI tools
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Good written and oral communication skills
- Strong understanding and comprehension of the English language
- Good analytical and problem-solving skills
- Continuous improvement mindset
- Knowledge of AI tools
- Experience entering and reconciling payments and reimbursements
- Ability to analyze discrepancies and perform mid-month, month-end, and quarter-end activities
- Ability to follow Standard Operating Procedures and meet SLA/internal quality standards
- Ability to manage multiple tasks and deadlines and work collaboratively
What the Team is Saying
.png)
.png)
MetLife Compensation & Benefits Highlights
-
Retirement Support — Feedback suggests retirement programs pair a 401(k) with company match and additional retirement plan structures, indicating a mature long‑term savings setup. This depth signals stability for employees prioritizing retirement security.
-
Healthcare Strength — Comprehensive medical, dental, vision, disability, and life insurance are paired with wellness initiatives and 24/7 EAP access, indicating broad core coverage. HSAs/FSAs and second‑opinion resources further reinforce the healthcare offering.
-
Parental & Family Support — Fertility coverage, personalized child/elder‑care guidance, adoption assistance, parental leave, and breast‑milk shipping for traveling nursing parents are highlighted. These supports extend benefits meaningfully beyond the basics.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
