アシスタントマネージャーコンプライアンス・リスク・マネジメント部門/セールスコンプライアンスリスク管理グループ/SPR アドバイザリー&オーバーサイトチームGG11

Posted Yesterday
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Tokyo, JPN
Hybrid
Mid level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Plans and operates risk-based Testing & Monitoring programs across MetLife. Reviews testing plans and results, performs root-cause analysis, recommends improvements, and prepares reports for executives and global stakeholders. The role requires expertise in Japanese life insurance sales regulations, customer protection, sales and agency management, risk analysis, internal controls, and compliance. It also involves bilingual communication and collaboration across multiple departments.
Summary Generated by Built In
Description and Requirements
【職務内容】
メットライフグループ共通の枠組みでありリスクベースのTesting & Monitoringについて、企画・運営を行います。個別のTesting & Monitoringの計画から結果の確認を行い、検証結果を踏まえ、根本原因分析や改善提言、また、経営層やグローバル関係者への報告を行います。
【経験・スキル・資格・学歴(必須)】
金融機関、保険会社、監査法人、コンサルティング会社等におけるコンプライアンス、内部監査、リスク管理、内部統制の経験がある方。
日本の生命保険募集規制、営業管理、顧客保護、代理店管理等に関する理解。データ・文書・ヒアリング結果を踏まえてリスクを分析し、実効性ある改善提言および報告書作成ができること。日本語および英語で、関係部門・経営層・グローバル関係者と円滑にコミュニケーションできること。
【経験・スキル・資格・学歴(なお可)】
生命保険会社における営業コンプライアンス、募集管理、代理店管理、顧客苦情・不祥事故対応、または当局対応の経験。グローバルフレームワークに基づくTesting & Monitoring計画の策定・実行経験。Excel、PowerPoint、データ分析ツール等を用いたリスク分析・可視化スキル。プロジェクトマネジメント経験、複数部門を巻き込んだ改善活動のリード経験。
福利厚生
メットライフ生命では、ワークライフバランスと社員の心身の健康を促進する福利厚生を提供しています。社員はフレックスタイム制度、年次有給休暇、特別連続休暇、リフレッシュ休暇等の休暇を利用できます。また、社会保険や団体保険の他、旅行や英会話教室で使える割引も提供しています。柔軟に働けるよう、オフィス勤務と在宅勤務を組み合わせた勤務形態の導入や、短時間勤務制度、また柔軟性のあるドレスコードなども設けています。
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
メットライフについて
メットライフは、グローバルで展開する金融サービス企業です。個人および法人のお客さまがより確かな未来を築けるよう、保険、年金、社員福利厚生給付、資産管理のサポートを提供しています。1868年に創業したメットライフは、世界40以上の市場で事業を展開し、米国、アジア、中南米、ヨーロッパ、中東において業界をリードしています。
メットライフは、New Frontier戦略の一環として、AIを活用し、人を中心に据えた未来を築いています。私たちは、AIを活用して顧客へのサービス向上、地域社会への支援、そして働き方の変革を推進していく中で、好奇心、適応力、そして成長意欲を持つ人材を求めています。メットライフにおいて、AIは、人間の判断力、創造性、継続的な改善を支える責任あるパートナーであり、信頼、インクルージョン、そして長期的な価値の構築に貢献しています。
メットライフ生命は、日本初の外資系生命保険会社として、1973年2月に国内での営業を開始しました。当社のPurpose「ともに歩んでゆく。よりたしかな未来に向けて。」は、メットライフが誇るグローバルネットワークと世界中のベストプラクティスを活かし、お客さまのニーズに応え、地域社会との信頼関係を築くという信念を表しています。
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.
#BI-Hybrid

Skills Required

  • Experience in compliance, internal audit, risk management, or internal controls at a financial institution, insurance company, audit firm, or consulting company
  • Understanding of Japanese life insurance solicitation regulations, sales management, customer protection, and agency management
  • Ability to analyze risks using data, documents, and interview findings
  • Ability to make effective improvement recommendations and prepare reports
  • Fluent communication in Japanese and English with related departments, executives, and global stakeholders
  • Experience in life insurance sales compliance, solicitation management, agency management, customer complaints, misconduct response, or regulatory response
  • Experience planning and executing Testing & Monitoring based on global frameworks
  • Risk analysis and visualization skills using Excel, PowerPoint, or data analysis tools
  • Project management experience
  • Experience leading improvement initiatives involving multiple departments

What the Team is Saying

Chelsea
Nick
Naren
Laura
Bill
Jing Huang
Sara Strauch
Dan Xiao
Cara Mootz
Cara Mootz
Naren Peri
Patricia Hixson
Jing Huang
Samantha Heron
Pete Clarke
Erica Provido
Rene Rivera

MetLife Compensation & Benefits Highlights

  • Retirement Support Retirement programs include a 401(k) with employer match alongside a company-funded pension for eligible U.S. roles, with an auxiliary match referenced for higher earners. This combination is described as uncommon and valuable among large U.S. employers.
  • Healthcare Strength Health coverage spans company-paid and subsidized medical, dental, vision, disability, and life insurance, complemented by an EAP and no‑cost condition‑management programs (e.g., cancer care, diabetes, musculoskeletal, family‑building). These resources position core coverage and wellbeing supports as a standout element of the package.
  • Parental & Family Support Time‑off and family programs include competitive PTO, paid parental leave (commonly cited at up to 8–10 weeks for eligible U.S. employees), and caregiving supports such as backup child and elder care and adoption assistance. Additional supports like family‑building services and resources for traveling nursing parents are also highlighted.

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The Company
HQ: New York, NY
43,000 Employees
Year Founded: 1868

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

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