Cargill Jobs

ServiceNow CMDB Consultant

Cargill

ServiceNow CMDB Consultant

Posted Yesterday

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Bengaluru, Bengaluru Urban, Karnataka, IND

In-Office

Senior level

Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial

Reimagining what's possible for food and agriculture

The Role

Supports enterprise ServiceNow CMDB governance, data quality, CSDM alignment, Discovery operations, service mapping, CI lifecycle management, reporting, and Hardware Asset Management integration. The role analyzes CMDB health, remediates data issues, maintains class structures and relationships, improves discovery accuracy, and develops dashboards tracking quality, coverage, ownership, and operational performance.

Summary Generated by Built In

Job Purpose and Impact

Seeking skilled ServiceNow CMDB Consultant with 8+ years of IT experience and strong hands-on expertise in CMDB administration, CSDM, Discovery, CMDB Health, Operational Analysis, and Hardware Asset Management (HAM). The consultant will work as part of the CMDB team to support CMDB governance, data quality initiatives, service modeling, discovery operations, and continuous improvement of the ServiceNow platform.

Key Accountabilities
CMDB Management & Governance

Support the design, maintenance, and optimization of the ServiceNow CMDB.
Ensure CMDB data quality through adherence to governance standards and best practices.
Assist in defining and maintaining CI lifecycle processes, ownership models, and operational procedures.
Participate in CMDB audits, data remediation activities, and governance reviews.

Common Service Data Model (CSDM)

Support Implementation and maintenance of ServiceNow CSDM.
Maintain relationships between Business Applications, Application Services, Technical Services, and Infrastructure CIs.
Work with application and infrastructure teams to align CMDB data with CSDM standards.
Assist in service mapping and service modeling initiatives.

Discovery & ITOM

Monitor and support ServiceNow Discovery operations.
Analyze discovery coverage
Validate discovered data and work with support teams to improve discovery accuracy.
Support onboarding new technologies and classes into Discovery.

CMDB Data Model Management

Maintain CMDB class structures, attributes, relationships, and data standards.
Support CI identification, reconciliation, and normalization processes.
Assist with onboarding new CI classes and integration sources.
Ensure compliance with CMDB data model and architecture standards.

CMDB Health & Data Quality

Monitor and improve CMDB Health Dashboard metrics including:

Completeness
Correctness
Compliance
Relationship Health

Perform data analysis and remediation to improve overall CMDB health scores.
Produce operational reports and dashboards to track CMDB performance and quality trends.

Operational Analysis & Reporting

Analyze CMDB data to identify operational gaps, inconsistencies, and improvement opportunities.
Develop reports and dashboards for CMDB health, discovery coverage, CI ownership, and data quality metrics.
Support operational and management reviews with actionable insights.

Hardware Asset Management (HAM)

Support alignment between CMDB and Hardware Asset Management data.
Assist in reconciliation of hardware assets and configuration items.
Partner with Asset Management teams to improve asset-to-CI relationships and data accuracy.
Support lifecycle tracking of hardware assets from procurement through retirement.

Qualifications

Bachelor's degree in information technology, Computer Science, Engineering, or related field.
8+ years of overall IT experience.
3+ years of hands-on ServiceNow CMDB experience.
Experience working in enterprise CMDB environments.
Strong understanding of ITIL processes and Configuration Management principles.

Required Skills

ServiceNow CMDB
CMDB Data Model
Common Service Data Model (CSDM)
ServiceNow Discovery
ITOM Visibility
CMDB Health Dashboard
Operational Data Analysis
Configuration Management
Identification & Reconciliation Engine (IRE)
CI Lifecycle Management
Data Quality Management
Service Mapping (preferred)
Hardware Asset Management (HAM)
Reporting and Dashboard Development
ITIL Framework

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - Discovery
ServiceNow Certified Implementation Specialist - HAM
ServiceNow CSDM Fundamentals
ITIL 4 Foundation

Skills Required

Bachelor's degree in information technology, computer science, engineering, or a related field
8+ years of overall IT experience
3+ years of hands-on ServiceNow CMDB experience
Experience working in enterprise CMDB environments
Strong understanding of ITIL processes and configuration management principles
ServiceNow CMDB experience
CMDB data model expertise
Common Service Data Model experience
ServiceNow Discovery experience
ITOM Visibility experience
CMDB Health Dashboard experience
Operational data analysis experience
Identification and Reconciliation Engine experience
CI lifecycle management experience
Data quality management experience
Hardware Asset Management experience
Reporting and dashboard development experience
Service Mapping experience
ServiceNow Certified System Administrator certification
ServiceNow Certified Implementation Specialist Discovery certification
ServiceNow Certified Implementation Specialist HAM certification
ServiceNow CSDM Fundamentals certification
ITIL 4 Foundation certification

What the Team is Saying

Cargill Compensation & Benefits Highlights

Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options, with broad networks, mental-health/EAP resources, and wellness incentives. Feedback suggests plan choice and advocacy resources provide strong support for navigating care.
Retirement Support — Retirement programs feature a 401(k) with company matching alongside an ESOP and an additional retirement account. Feedback suggests these elements are widely regarded as a strong long‑term value.
Leave & Time Off Breadth — The published PTO structure scales from 15 to 30 days with tenure, alongside paid holidays and paid family leave. Feedback suggests the breadth of time off supports work‑life needs, especially for longer‑tenured employees.

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The Company

HQ: Wayzata, MN

155,000 Employees

Year Founded: 1865

What We Do

We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.

Why Work With Us

The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.