We are monday.com, a global software company transforming how businesses run - empowering ~245,000 customers worldwide. Our GTM Platform team sits inside R&D and owns the internal technology that the entire revenue org runs on. We build the systems, workflows, and AI-powered tools that Sales reps, CSMs, and their managers use every day to acquire, grow, and retain customers.
About The RoleAs a Senior PM on the GTM Platform team, you will own the internal product surfaces and technology capabilities that the entire revenue org depends on. This spans two main areas: tooling for Sales reps and CSMs (deal prep, guided workflows, AI assistance), and retention and expansion products (health signals, risk detection, in-product moments that drive customers to stay and grow).
You will work directly with stakeholders across Sales, Customer Success, and RevOps — not as an order-taker, but as a strategic partner who identifies systemic problems and drives technical solutions end-to-end. The person we're looking for thinks at the system level, has real comfort with modern AI capabilities, and cares deeply about the quality of the internal product experience.
WHAT YOU'LL OWN
REP ENABLEMENT - Internal web tools that help AEs and CSMs work more effectively - AI-assisted deal prep, guided workflows, smart notifications, and next-best-action prompts.
RETENTION & EXPANSION - Product surfaces and signals that help CS teams proactively identify churn risk and drive expansion conversations at the right moment.
SYSTEMS & INTEGRATIONS - Connecting CRM, conversation intelligence, and product usage data into coherent, actionable internal workflows that reps actually use.
LLM-POWERED FEATURES - Embedding language models into rep-facing tools - summaries, call prep, objection handling, and automated follow-up - with clear quality metrics.
Requirements- 5+ years as a Product Manager, with a track record of shipping impactful web products end-to-end
- Experience building internal tools or platforms - you understand that internal users are real users with real UX expectations
- Strong business fluency - you can walk into a room with a VP of Sales or a CSM and quickly understand their operational reality
- Hands-on experience working with LLMs in product - prompt behavior, output quality tradeoffs, and when AI genuinely helps vs. adds noise
- Solid web product fundamentals - user flows, system states, edge cases, responsive behavior, and what makes a product feel fast and trustworthy
- Ability to frame and solve high-level technical problems at the system level, not just translate feature requests into tickets
- High ownership mindset - you align stakeholders, drive decisions forward, and take full accountability for outcomes
- Strong analytical skills - comfortable with both qualitative discovery and quantitative product data to validate bets
- Experience collaborating with engineers on technically complex systems - APIs, event-driven architectures, automation pipelines
- Clear communicator who can translate technical complexity into crisp product decisions for both engineering teams and business leaders
- Familiarity with GTM tech stack (Salesforce, Gong, Gainsight, or similar) - Nice to have
- Experience with retention or CS-focused products — churn signals, health scores, expansion triggers - Nice to have
Skills Required
- 5+ years as a Product Manager, with a track record of shipping impactful web products end-to-end
- Experience building internal tools or platforms
- Strong business fluency, able to understand the operational reality of Sales or CSMs
- Hands-on experience working with LLMs in product
- Solid web product fundamentals
- Ability to frame and solve high-level technical problems at the system level
- High ownership mindset
- Strong analytical skills
- Experience collaborating with engineers
- Clear communicator able to translate technical complexity
- Familiarity with GTM tech stack
- Experience with retention or CS-focused products
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
