At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
About Monday Service
Monday service is our newest core product—launched not long ago and already growing at rocket speed. We’re already shaping the future of AI-powered service management—and now it’s time to take it to the next level. As Senior Product Manager for Service AI, you’ll play a key role in executing this vision of how AI redefines service experiences—from automating workflows to enabling smarter customer interactions—while working closely with product, engineering, design, and other leaders.
We’re looking for someone with creativity, bold thinking, and a founder mentality—a product leader who thrives in ambiguity, takes ownership, and isn’t afraid to challenge assumptions to build what’s next.
This is a chance to work like a startup founder while enjoying the reach, resources, and impact of a hypergrowth SaaS leader.
About The Role- Play a key role in shaping and executing the AI-first product strategy for monday service, in close collaboration with engineering, design, and other product leaders.
- Own end-to-end product lifecycle: discovery, prioritization, roadmap, and execution.
- Deeply understand customer pain points, service workflows, and opportunities to transform them with AI.
- Partner with engineering, design, data science, sales, and customer success to dxeliver solutions that are both technically robust and business-impactful.
- Validate ideas through experiments, data analysis, and customer research.
- Act as the internal and external voice of Service AI—sharing product vision and representing monday.com at industry events when needed.
- 7+ years of product management experience in SaaS, preferably in service, support, or workflow products.
- Proven track record of building impactful AI-powered products (automation, ML, LLM, or similar).
- Strong technical understanding—comfortable partnering with engineering and data teams to build scalable AI solutions.
- Strategic thinker with strong product sense and business acumen.
- Excellent communication and storytelling skills, able to inspire teams and influence stakeholders.
- Entrepreneurial mindset—fast-moving, resourceful, thrives in ambiguity.
- Bonus: experience in customer service, ITSM, or workflow management domains.
Why Join
This is your opportunity to:
- Be part of shaping the future of work with AI on monday.
- Work at the intersection of customer experience, service operations, and cutting-edge AI.
- Build with creativity and a founder mentality inside a “startup mode” product, backed by the scale, brand, and reach of a global SaaS company.
Senior Product Manager – Service AI
Skills Required
- 7+ years of product management experience in SaaS
- Experience building AI-powered products
- Strong technical understanding of AI solutions
- Excellent communication and storytelling skills
- Experience in customer service or workflow management (bonus)
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
