Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our Mission
As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care.
You’ll enjoy this role if you are…
- Passionate about creating user-centered designs that have a real impact on people's lives.
- Excited to collaborate with cross-functional teams and influence product strategy and direction.
- Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change.
Your day to day is…
- Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes.
- Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces.
- Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders.
- Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces.
- Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings.
- Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work.
- Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process.
You’ll be successful in this role if you have…
- 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact.
- BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience
- A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes.
- Strong instincts for high-quality iterations, especially in fast-moving contexts.
- Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus.
- Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions.
- Strong leadership skills, with a proven track record of mentoring and guiding junior designers.
- Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
- Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
- A life-long learner mentality with a growth mindset
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Skills Required
- 5+ years of experience as a product designer with a strong portfolio demonstrating craft and business impact.
- BA/BS degree in design or related field, or equivalent practical experience.
- Proven ability to operate effectively with senior stakeholders and incorporate feedback.
- Strong instincts for high-quality iterations in fast-moving contexts.
- Experience designing for consumer marketplace, complex workflows, ads or B2B marketing tooling.
- Excellent communication and interpersonal skills for collaboration and articulating design decisions.
- Strong leadership skills with a proven track record of mentoring and guiding junior designers.
- Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
- Growth mindset and life-long learner mentality.
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with fully paid employee options for medical, dental, and vision and low- or no-cost plan choices highlighted. Employer contributions and strong plan quality are repeatedly emphasized as standout aspects.
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Affordable Benefits — Health plans are portrayed as low-cost to employees, with fully paid options and substantial employer premium contributions noted. This reduces out-of-pocket expense and increases the perceived value of the package.
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Parental & Family Support — Paid parental leave and fertility/family-planning reimbursement are explicitly included, alongside a strong range of family-oriented benefits. Adoption assistance and related supports are also cited in public benefit descriptions.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
