Jobs at Zocdoc

Manage approximately 50 healthcare provider accounts through proactive outreach, consultative meetings, and follow-up. Help practices improve platform setup, adopt features, expand partnerships, increase patient bookings, and achieve performance goals. Build relationships with stakeholders, handle objections, provide product recommendations, prioritize accounts, and collaborate with internal teams on account optimization and feature installations.

The Director will build Zocdoc’s Lifecycle Marketing function and support Product-Led Growth for provider customers. Responsibilities include developing lifecycle strategy, data foundations, decisioning, personalization, multichannel engagement, experimentation, measurement, and AI-enabled automation. The role partners closely with Product, Engineering, Data Science, Sales, Customer Success, and Revenue Operations, while recruiting and leading a high-performing team focused on provider activation, adoption, retention, revenue, and customer outcomes.

Designs and operates observability, automation, infrastructure as code, CI/CD, and reliability practices for distributed AWS systems. Partners with engineering teams to improve service visibility, scalability, performance, networking, deployment safety, incident response, and operational ownership. Participates in on-call rotations, leads incident response when needed, and drives blameless post-mortem remediation. Develops reusable platform standards for containers, service communication, secrets, routing, and production readiness.

Staff Software Engineer responsible for designing and developing backend services, APIs, and data models powering healthcare scheduling and availability systems. The role leads architecture for complex, scalable scheduling logic, drives cross-team technical initiatives, ensures operational excellence, collaborates with product and design teams, mentors engineers, and contributes to engineering quality. Primary technologies include C#/.NET and AWS, with opportunities to work across the stack using React and TypeScript.

Own full-cycle technical recruiting for engineering, infrastructure, data, security, product, and technology leadership roles. Partner with hiring managers, develop sourcing strategies, build diverse pipelines, advise on talent markets and assessments, close candidates, and improve recruiting processes. Use funnel analytics and ATS and sourcing tools to monitor pipeline health, improve hiring efficiency, and deliver an inclusive candidate experience.

Lead end-to-end technical recruiting for software engineering, infrastructure, data, security, product, and technology leadership roles. Partner with senior technology leaders to optimize hiring workflows, improve funnel performance, provide market intelligence, and resolve bottlenecks. Source and close high-impact candidates, build inclusive pipelines, analyze recruiting metrics, maintain ATS rigor, and mentor recruiting peers in a remote environment.

The job description provides limited role-specific details. The Platform Engineering Manager would presumably lead platform engineering efforts supporting Zocdoc’s digital healthcare marketplace, collaborating with teams to build reliable, scalable infrastructure and platform capabilities.

Owns complex, cross-functional technical programs spanning multiple engineering teams and product domains. Drives planning cadences, multi-quarter platform initiatives, sequencing, milestones, dependencies, reporting, risk management, architectural tradeoffs, and executive communication. Partners with engineering, product, design, analytics, and go-to-market leaders to deliver scalable, reliable, multi-tenant SaaS capabilities and improve program execution across the business unit.

Supports daily office operations by maintaining a clean, organized, safe, and functional workplace. Manages office supplies, pantry inventory, mail, seating arrangements, employee moves, vendors, invoices, facilities requests, and workplace services. Provides logistical support for meetings, events, celebrations, leadership visits, and engagement activities while delivering friendly office assistance and resolving issues through completion.

Provides technical support for onsite and remote employees during a night shift, troubleshooting PC and Mac hardware and software issues. Responsibilities include Google Workspace administration, Azure AD and endpoint management, onboarding and offboarding, asset management, account administration, documentation, ticket resolution, workplace technology support, and systems administration. The role also uses AI tools and scripting to automate IT workflows, improve troubleshooting, and enhance operational efficiency.

Lead product design direction across complex, multi-team healthcare platform areas. Shape product strategy, experience architecture, design systems, and scalable experiences for patients, providers, and practices. Partner with product, engineering, data, and leadership to resolve ambiguity, guide execution, mentor designers, and raise quality. Establish AI-native design and engineering workflows using emerging tools such as Cursor and Claude Code.

Lead and coach Sales Associates generating enterprise pipeline across provider group and mid-market segments. Analyze Salesforce metrics, improve sales processes and presentations, develop scripts and content, increase win rates, foster team culture, and partner with bottom-of-funnel teams to build territory relationships and pipeline.

Leads Ventures operations by translating strategy into executable plans, coordinating cross-functional initiatives, removing execution obstacles, supporting planning cycles, and synthesizing performance insights for business leaders. Partners with Strategy, Sales, Product, Marketing, Engineering, Analytics, Legal, and Finance to drive operational excellence, growth, prioritization, and weekly business reviews.

Build and lead Zocdoc’s Talent Operations function from scratch. Own and optimize recruiting technology, integrations, knowledge systems, dashboards, metrics, data integrity, and compliance processes. Partner with Talent Acquisition, People Analytics, Legal, People Systems, and Total Rewards to improve recruiting efficiency and stakeholder experience. Manage two Recruiting Coordinators while remaining hands-on with tooling, documentation, reporting, process design, vendor management, and cross-functional initiatives.

Build full-stack platform components and product features for provider engagement, including profile services, scoring pipelines, recommendation APIs, personalization, and ML integrations. Own features from database through frontend and production, write tested and observable code, contribute to architecture and engineering practices, collaborate cross-functionally, and mentor junior engineers.

Leads recruiting strategy for Sales, Customer Experience, RevOps, Account Management, and Enablement teams. Partners with executives on workforce planning, headcount forecasting, talent pipelines, and hiring profiles. Manages and develops recruiters, oversees leadership searches, strengthens structured interview processes, and uses ATS and funnel analytics to improve recruiting efficiency, quality, and hiring outcomes.

Build and operate data platform services, APIs, SDKs, schemas, validation tools, event-driven pipelines, and reverse ETL workflows. Improve Kafka-based data delivery, schema evolution, observability, lineage, access controls, privacy, and compliance. Partner with engineering, analytics, data science, security, and infrastructure teams to create reliable, self-service data workflows. Operate AWS services, infrastructure as code, monitoring, alerting, and incident response.

Own the architecture and technical direction of Zocdoc’s Provider Engagement Platform. Design data pipelines, real-time practice intelligence systems, APIs, and ML integrations that power personalization and recommendations. Lead complex cross-team initiatives, make infrastructure decisions, ship production code using C#, React, and AWS, and mentor engineers while promoting strong engineering, testing, and observability practices.

Provides empathetic customer support to patients through phone, email, and chat. Guides users through online appointment booking, troubleshoots platform issues, resolves inquiries efficiently, maintains customer satisfaction and response metrics, follows healthcare-related policies, and shares feedback to improve service processes.

Serves as a trusted partner to C-suite executives by managing multiple calendars, prioritizing schedules, coordinating meetings and executive off-sites, arranging domestic and international travel, preparing agendas and action items, managing expenses and documents, and supporting conferences and events. Requires discretion, strong communication, customer service, adaptability, urgency, and the ability to manage competing priorities in a hybrid New York City environment.