Jobs at Zocdoc

Support product and acquisition marketing operations by executing and improving workflows using web and AI tools; verify and manage data accuracy; hit productivity and accuracy metrics; document SOPs; communicate blockers; support short-term projects and identify automation opportunities.

The AI Support Operations Manager will improve customer support through AI, optimizing workflows, and ensuring high-quality service across platforms. Responsibilities include designing AI-powered processes, monitoring performance metrics, and collaborating with cross-functional teams.

As a Client Success Manager, you will drive customer success for enterprise partners by engaging with stakeholders, providing data-driven insights, and enhancing their experience with Zocdoc's services.

Lead full sales cycle for Zocdoc Practice Solutions, growing adoption of Online Scheduling and AI Voice Assistant. Prospect, manage pipeline, close enterprise deals, drive expansion, deliver demos and executive presentations, partner cross-functionally, and use CRM, analytics, and generative AI to improve sales outcomes.

As Design Director, you will lead the design direction of the Practice Solutions domain, develop teams, and define product strategies that enhance patient care access.

As a Commercial Operations & Strategy Manager, you'll drive revenue growth by defining initiatives, analyzing sales data, and supporting sales teams. You'll collaborate across functions, tailor messages for diverse stakeholders, and synthesize complex processes into actionable plans.

Maintain and audit a comprehensive provider database: extract and analyze data with SQL, merge sources to build accurate provider profiles, update large datasets in Excel/Sheets, verify provider information via outreach, and ensure data privacy and compliance.

As a Lead Sales Recruiter at Zocdoc, you'll manage the end-to-end recruitment process, support staffing for Sales and GTM teams, and improve candidate experiences through effective partnerships and data-driven strategies.

Zocdoc seeks to connect with candidates interested in improving healthcare. This general interest role emphasizes collaboration and innovation.

Zocdoc seeks candidates to improve healthcare experiences through operations, customer service, or sales roles. We value diverse perspectives and collaboration.

Lead strategic finance support for performance and brand marketing by owning forecasting, reporting, modeling, and business-case development. Partner with marketing and analytics to measure and scale investments, assess attribution and incrementality, track performance against targets, and recommend optimizations. Build driver-based financial forecasts, evaluate new channel or market opportunities, prepare leadership materials, and improve financial processes and tools to enhance investment efficiency and decision-making.

Design, build, and operate Zocdoc's internal developer platform, CI/CD pipelines, and developer tooling to improve developer productivity, safety, and reliability. Collaborate across teams to deliver platform investments end-to-end, drive adoption, advance AI-assisted development capabilities, mentor engineers, and ensure platform patterns meet security and compliance requirements.

Lead and grow an engineering team building Zo, Zocdoc's LLM-based voice phone assistant. Drive technical strategy, mentor engineers, ship consumer-facing AI features, integrate with EHR systems, ensure security, scalability, and high uptime, and collaborate with product, design, data, and commercial teams.

As a Staff Software Engineer, you'll design and build backend services for Zocdoc's search platform, optimizing performance and scalability while integrating machine learning models into the infrastructure. You'll mentor engineers and drive architectural standards.

Lead and scale a unified Solutions Architecture and Professional Services organization for enterprise healthcare clients. Own pre-sales solutioning, productized services, implementation delivery governance, cross-functional alignment with Sales/Product/Engineering, and creation of reusable integration assets to accelerate time-to-value and drive commercial growth across health systems and large provider groups.

Build and maintain departmental budgets and consolidated forecasts, prepare executive financial reporting, analyze variances and drivers, partner with department leaders, lead budgeting and forecasting meetings, and leverage financial systems to deliver timely reporting and analysis to influence business strategy.

As an AI Solutions Specialist, you'll design and maintain AI workflows, implement prompts, analyze model performance, and support experimentation to enhance healthcare operations.

The Internal Communications Manager will develop and execute communication strategies for Zocdoc's Revenue organization, ensuring effective messaging that aligns teams with business priorities and enhances engagement.

As a Staff Software Engineer in Billing, you will design scalable billing systems, lead projects, and ensure data integrity while collaborating with various teams.

Lead development of financial transparency features that help patients make informed healthcare decisions. Own delivery of large, cross-team initiatives, break down ambiguous problems, drive alignment with product and partners, identify rollout risks, and contribute hands-on to scalable backend/fullstack systems while integrating generative AI tools.