Jobs at Zocdoc

Maintain accurate provider and healthcare institute databases by extracting, auditing, analyzing, and merging data from multiple sources. Use SQL, Excel, and Google Sheets to manage datasets, create reports, identify discrepancies, and validate provider information. Conduct outreach to resolve data gaps, ensure privacy and compliance, review AI-generated outputs, and prioritize multiple tasks in a fast-paced environment.

Lead marketing measurement and experimentation to quantify attribution and incrementality, optimize ad platforms and CRM, build performance data assets, analyze lifecycle engagement, and communicate insights to influence marketing strategy and spend allocation.

Lead zero-to-one development of partner-enabled specialty care experiences for GLP-1, mental health, and other healthcare marketplace categories. Define product strategy, MVPs, experiments, and success metrics across patient journeys from discovery and eligibility through booking, treatment, and follow-up. Partner with clinical, pharmacy, operational, and external teams while leading delivery across engineering, design, legal, analytics, and go-to-market functions. Scale successful experiences to improve appointment completion and repeat care engagement.

Support lifecycle marketing by building, testing, and deploying email and in-product campaigns. Manage audience segmentation, perform QA, set up tracking, maintain database hygiene, code HTML emails, build reports/analysis, and collaborate with lifecycle, creative, and analytics teams to execute campaigns on time.

Own and develop Zocdoc’s provider-facing WordPress website, including CMS architecture, custom components, templates, hosting, integrations, landing pages, A/B testing, and lead capture flows. Manage Marketo and Wistia integrations, perform cross-browser and performance QA, resolve issues, and establish scalable web development practices while collaborating with Marketing, Design, Data, product marketing, and external agencies.

Owns U.S. health insurance taxonomy, policies, database quality, and operational standards. Partners with Product, Engineering, Operations, and Analytics teams to translate insurance requirements into scalable systems, monitor database health, manage quality assurance, investigate provider-matching issues, and lead continuous process improvements. Serves as the subject matter expert and final escalation point for insurance policy and taxonomy decisions.

Manage end-to-end email and phone support for healthcare providers, resolving cases in Salesforce, maintaining accurate provider data, recommending improvements, and escalating complex issues. Collaborate with onboarding, client success, and sales teams to deliver a unified provider experience. Meet service-quality KPIs, adapt to new tools and processes, and contribute to training and continuous improvement initiatives.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Manage SMB healthcare provider accounts to drive onboarding, product adoption, retention, booking volume, and practice performance. Build relationships with stakeholders, conduct client meetings, train provider teams, address objections, resolve issues, manage multiple onboarding projects, and identify upsell opportunities. Collaborate with sales and operations teams while owning performance metrics, monthly commission goals, and customer satisfaction outcomes.

Own the UX research strategy for patients or healthcare practices, leading mixed-method qualitative and quantitative studies across product teams. Define user needs, shape ambiguous opportunities, evaluate concepts, establish measurement and tracking programs, and combine behavioral data with research insights to influence product strategy and business outcomes. Build scalable research infrastructure, partner with Product, Design, Marketing, Brand, Sales, and Data Science, mentor junior researchers, and represent UX Research in leadership forums.

Lead and develop a Technical Implementation Specialist team delivering complex enterprise integrations from discovery through launch. Drive implementation speed, quality, customer adoption, and provider growth while identifying risks, capacity constraints, and performance gaps. Improve processes, tooling, training, and content through cross-functional collaboration. Support escalations, use data for prioritization and coaching, and build a culture of accountability, ownership, urgency, and continuous learning.

Support HITRUST, SOC 2, HIPAA, and other compliance audits from planning through completion. Coordinate evidence collection, validate documentation, prepare auditor responses, manage request lists and remediation actions, support walkthroughs, and improve scalable audit-readiness processes. Partner with Information Security, Engineering, Legal, Product, People, Finance, and business teams to strengthen controls, documentation, reporting, and compliance operations.

Lead the strategy, roadmap, and optimization of Finance Technology supporting strategic finance and FP&A. Own enterprise planning, forecasting, reporting, automation, financial modeling governance, and AI enablement. Translate finance needs into scalable technology solutions while partnering with Finance Systems, Data & Analytics Engineering, HR Systems, IT, and vendors. Evaluate investments, lead planning system implementations, manage cross-functional initiatives, and improve forecast accuracy, productivity, and decision-making.

The job description provides limited role-specific details. The Platform Engineering Manager would presumably lead platform engineering efforts supporting Zocdoc’s digital healthcare marketplace, collaborating with teams to build reliable, scalable infrastructure and platform capabilities.

Lead the technical direction of Zocdoc’s patient acquisition platform, building scalable APIs, microservices, AWS infrastructure, and React experiences. Improve SEO, page speed, system reliability, and patient-facing data access. Collaborate with Product, Design, and Marketing, integrate third-party data and Contentful, apply LLM technology, promote engineering excellence, mentor engineers, and drive AI-focused innovation across distributed teams.

Lead and grow a Data Science team for Provider Products, set analytical direction, own experimentation and measurement, review methods, partner with product and engineering, hire and develop data scientists, standardize analytics and integrate generative AI to improve workflows and outputs.

Lead and build a greenfield marketing measurement function across B2C and B2B. Own attribution, incrementality, MMM, MTA, LTV, and experimentation; hire and mentor data scientists; partner with marketing leadership to turn statistical results into investment decisions; integrate measurement with data platform and GenAI tools.

Lead architecture and implementation of Zocdoc's interoperability platform integrating 170+ EHRs. Drive a rearchitecture for real-time, fail-fast syncs, design abstractions/APIs for other teams, ship production code, mentor engineers, and influence product and technical strategy to improve reliability, scalability, and developer productivity across the integration stack.

Zocdoc is seeking applicants for diverse roles in improving healthcare. Candidates can express interest in various product-related positions.

Design, build, and operate Zocdoc's internal developer platform, CI/CD pipelines, and developer tooling to improve developer productivity, safety, and reliability. Collaborate across teams to deliver platform investments end-to-end, drive adoption, advance AI-assisted development capabilities, mentor engineers, and ensure platform patterns meet security and compliance requirements.