Jobs at Zocdoc

Lead recruiting strategy for Sales, Customer Experience, RevOps, Account Management, and Enablement teams. Partner with executives on workforce planning, headcount forecasting, talent pipelines, and hiring profiles. Manage and develop a team of recruiters, oversee leadership searches, improve structured interview processes, and optimize recruiting operations. Analyze ATS and funnel metrics, including pipeline velocity, conversion rates, source mix, and offer acceptance, to improve hiring outcomes and support revenue growth.

Build and lead Zocdoc’s Talent Operations function, owning recruiting technology, systems integrations, knowledge management, dashboards, reporting, process improvement, compliance, and vendor relationships. The role combines hands-on operations work with management of two Recruiting Coordinators and collaboration across Talent Acquisition, People Analytics, Legal, People Systems, and Total Rewards.

Own the success of a portfolio of enterprise healthcare customers, serving as a strategic advisor and managing ongoing relationships. Use performance data to improve adoption, utilization, and ROI; identify commercial opportunities; lead product and strategic conversations; and coordinate with sales, support, technical services, and product teams to solve complex challenges and deliver scalable customer outcomes.

Build full-stack platform components and product features for provider engagement, including profile services, scoring pipelines, recommendation APIs, personalization, and ML integrations. Own features from database through frontend and production, write tested and observable code, contribute to architecture and engineering practices, collaborate cross-functionally, and mentor junior engineers.

Own the enterprise sales strategy, revenue growth, forecasting, and financial performance while building and coaching a high-performing leadership team. Drive consultative, expansion-focused selling, implement MEDDPICC and rigorous pipeline management, partner cross-functionally on go-to-market strategy, and adapt to healthcare market changes. The role requires strategic planning, organizational design, executive influence, financial acumen, and the ability to scale enterprise B2B sales organizations.

Own and grow strategic large provider group accounts through consultative selling, renewals, commercial negotiations, and expansion. Build executive relationships, lead complex enterprise sales cycles, develop account strategies, conduct business reviews, identify growth opportunities, and collaborate with Client Success, technical teams, and leadership. The role includes data-driven pitching, quota ownership, and up to 50% customer travel.

Reviews, reproduces, validates, and routes software issues while maintaining triage workflows and SLAs. Automates Jira and QA data collection, builds reports and dashboards, analyzes quality trends, identifies root causes, and provides actionable insights to QA and engineering teams. The role also develops playbooks, improves reporting processes, supports QA enablement, and contributes to AI-assisted predictive triage and anomaly detection.

Leads patient-facing product marketing strategy, positioning, narrative, and go-to-market execution across Zocdoc’s consumer portfolio. Manages and coaches a team of product marketers, partners with product, design, and general management teams, informs product discovery through market and user insights, and develops scalable, AI-enabled go-to-market capabilities. The role requires senior-level leadership, consumer marketplace expertise, strong communication, and company-level positioning experience.

Own a mid-market territory by generating new business, self-sourcing pipeline, conducting consultative discovery, quantifying customer value, managing opportunities, forecasting accurately, and closing deals. The role requires high-volume prospecting, disciplined CRM management, value-based selling, territory prioritization, objection handling, and collaboration with internal teams to support client success and growth.

Own and grow a $5–10M portfolio of large provider-group clients through consultative expansion selling. Self-source pipeline, identify growth opportunities, build ROI-driven business cases, navigate executive buying committees, qualify deals using MEDDPICC/MEDDIC, forecast accurately, lead business reviews, and close upsell and provider-expansion opportunities. Collaborate with internal teams and guide Client Success partners to ensure client growth and partnership success.

Develop, monitor, and maintain distributed production systems and AWS-based microservices infrastructure. Build automation, tooling, and repeatable processes that improve uptime, scalability, security, and operational efficiency. Support product engineering teams with performance, scaling, incident diagnosis, and production debugging. Analyze and tune systems, code, and networking while participating in on-call operations and blameless post-mortems.

Owns Finance Applications service delivery, including Jira queue management, NetSuite administration, troubleshooting, testing, releases, documentation, controls, automation, and cross-functional financial-systems projects. The role improves reliability, data quality, user experience, and operational efficiency while coordinating Finance, Accounting, IT, Engineering, and vendors.

The Sales Development Representative generates outbound leads through cold calling, email, and account research; qualifies prospects; schedules meetings for Sales Executives; handles objections; tracks meeting outcomes; and collaborates with global sales teams. The role includes intensive training, coaching, feedback, remote work, and an overnight shift from approximately 7:30 p.m. to 4:30 a.m.

Maintain accurate provider and healthcare institute databases by extracting, auditing, analyzing, and merging data from multiple sources. Use SQL, Excel, and Google Sheets to manage datasets, create reports, identify discrepancies, and validate provider information. Conduct outreach to resolve data gaps, ensure privacy and compliance, review AI-generated outputs, and prioritize multiple tasks in a fast-paced environment.

Lead marketing measurement and experimentation to quantify attribution and incrementality, optimize ad platforms and CRM, build performance data assets, analyze lifecycle engagement, and communicate insights to influence marketing strategy and spend allocation.

Own and develop Zocdoc’s provider-facing WordPress website, including CMS architecture, custom components, templates, hosting, integrations, landing pages, A/B testing, and lead capture flows. Manage Marketo and Wistia integrations, perform cross-browser and performance QA, resolve issues, and establish scalable web development practices while collaborating with Marketing, Design, Data, product marketing, and external agencies.

Owns U.S. health insurance taxonomy, policies, database quality, and operational standards. Partners with Product, Engineering, Operations, and Analytics teams to translate insurance requirements into scalable systems, monitor database health, manage quality assurance, investigate provider-matching issues, and lead continuous process improvements. Serves as the subject matter expert and final escalation point for insurance policy and taxonomy decisions.

Manage end-to-end email and phone support for healthcare providers, resolving cases in Salesforce, maintaining accurate provider data, recommending improvements, and escalating complex issues. Collaborate with onboarding, client success, and sales teams to deliver a unified provider experience. Meet service-quality KPIs, adapt to new tools and processes, and contribute to training and continuous improvement initiatives.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Manage SMB healthcare provider accounts to drive onboarding, product adoption, retention, booking volume, and practice performance. Build relationships with stakeholders, conduct client meetings, train provider teams, address objections, resolve issues, manage multiple onboarding projects, and identify upsell opportunities. Collaborate with sales and operations teams while owning performance metrics, monthly commission goals, and customer satisfaction outcomes.