Jobs at Zocdoc

Own end-to-end commission operations for Sales and go-to-market teams, including calculations, reconciliations, approvals, payroll submissions, disputes, and employee statements. Lead implementation of an incentive compensation platform, streamline legacy plans, establish data governance, automate crediting logic, coordinate plan transitions, and partner with Finance on forecasting and accruals. The role requires strong analytical, systems, communication, organizational, and confidential-information management skills.

Leads Marketing’s planning, prioritization, portfolio management, integrated calendar, and decision-making processes. Identifies dependencies, risks, capacity conflicts, and tradeoffs while coordinating cross-functional initiatives. Establishes lightweight operating standards, improves workflows and technology adoption, and evaluates practical AI applications. Partners with senior leaders and marketing teams to connect strategy with execution, improve delivery, and increase organizational effectiveness.

Lead and build Zocdoc’s provider acquisition function, including strategy, performance marketing, ABM, search, CRO, web experiences, events, experimentation, attribution, and reporting. Own budgets and outcomes such as MQL quality, active provider growth, ROAS, payback, conversion, revenue, and provider LTV. Partner cross-functionally, establish scalable operating models, and recruit and develop the acquisition team.

Maintain accurate provider and healthcare institute data by merging multiple sources, auditing and analyzing datasets with SQL, and managing records in Excel and Google Sheets. Verify provider information, resolve discrepancies through research and outreach, generate reports, and ensure data privacy and compliance. The role also involves reviewing AI-generated research and validation outputs while prioritizing multiple tasks and collaborating effectively.

Monitor, troubleshoot, and optimize integrations across applications, platforms, APIs, and third-party services. Analyze logs and alerts, resolve failures and data-flow disruptions, maintain system reliability, improve performance, coordinate with engineering and operations teams, support security and compliance, and document procedures and solutions.

Lead enterprise sales strategy and execution for large healthcare organizations, managing and developing sales leaders and senior salespeople. Build high-performance team culture, establish scalable processes and best practices, forecast commercial outcomes, drive revenue growth, and collaborate with internal stakeholders to improve workflows. Use data and strategic planning to meet company goals and client expectations while maintaining accountability, communication, and team engagement.

Analyze large datasets and conduct statistical, causal, and experimental analyses to answer product and business questions. Build dashboards and visualizations, investigate metric changes, identify data quality issues, and communicate actionable insights. Collaborate with Product, Engineering, and Data Engineering to validate metrics, experiments, and measurement approaches, while documenting methodologies and assumptions.

Provides entry-level IT support for New York office employees and remote U.S. users. Responsibilities include help desk triage, troubleshooting, account administration, onboarding and offboarding, asset and inventory management, equipment shipping and returns, conference room and A/V support, and coordination with IT procurement. The role requires strong organization, customer service, communication, and willingness to learn.

Build and scale Zocdoc’s provider infrastructure and roster management systems. Develop reliable, observable services and high-scale data flows across C#, React, and AWS. Modernize legacy systems with event-driven architectures, improve data propagation, use metrics and load testing to ensure performance, and collaborate cross-functionally from concept through launch. Mentor engineers and contribute to testing, deployment, and technical practices.

Monitors, troubleshoots, and optimizes system integrations, APIs, data flows, and third-party services. Builds secure AI-assisted tooling with Claude Code and Glean, analyzes logs, resolves failures, maintains system health, and supports compliance. Leads training, QA reviews, standups, escalation handling, documentation, project planning, and cross-team communication while collaborating with engineering, DevOps, IT, and stakeholders.

Own top-of-funnel sales development for mid-market healthcare accounts by researching prospects, identifying decision-makers, executing outbound strategies, generating qualified opportunities, conducting discovery, addressing objections, and supporting enterprise sellers through pipeline progression.

Owns new business development and enterprise sales cycles with large health systems. Builds executive relationships, develops account and territory strategies, presents business cases, negotiates contracts, forecasts pipeline, and closes strategic partnerships. Collaborates with Product, Marketing, Finance, Legal, Solutions, and Client Success teams while traveling frequently to meet clients and attend industry events.

Lead a team of 8–10 provider data operations employees while owning productivity, quality, throughput, SLA performance, workflow management, and escalations. Use AI to improve operational workflows, pilot automation, evaluate output quality, establish human-review controls, and scale successful processes. Coach team members, support onboarding, drive change adoption, analyze performance data, and collaborate with stakeholders across India and the US.

Manage approximately 50 healthcare provider accounts through proactive outreach, consultative meetings, and follow-up. Help practices improve platform setup, adopt features, expand partnerships, increase patient bookings, and achieve performance goals. Build relationships with stakeholders, handle objections, provide product recommendations, prioritize accounts, and collaborate with internal teams on account optimization and feature installations.

The Director will build Zocdoc’s Lifecycle Marketing function and support Product-Led Growth for provider customers. Responsibilities include developing lifecycle strategy, data foundations, decisioning, personalization, multichannel engagement, experimentation, measurement, and AI-enabled automation. The role partners closely with Product, Engineering, Data Science, Sales, Customer Success, and Revenue Operations, while recruiting and leading a high-performing team focused on provider activation, adoption, retention, revenue, and customer outcomes.

Designs and operates observability, automation, infrastructure as code, CI/CD, and reliability practices for distributed AWS systems. Partners with engineering teams to improve service visibility, scalability, performance, networking, deployment safety, incident response, and operational ownership. Participates in on-call rotations, leads incident response when needed, and drives blameless post-mortem remediation. Develops reusable platform standards for containers, service communication, secrets, routing, and production readiness.

Staff Software Engineer responsible for designing and developing backend services, APIs, and data models powering healthcare scheduling and availability systems. The role leads architecture for complex, scalable scheduling logic, drives cross-team technical initiatives, ensures operational excellence, collaborates with product and design teams, mentors engineers, and contributes to engineering quality. Primary technologies include C#/.NET and AWS, with opportunities to work across the stack using React and TypeScript.

Own full-cycle technical recruiting for engineering, infrastructure, data, security, product, and technology leadership roles. Partner with hiring managers, develop sourcing strategies, build diverse pipelines, advise on talent markets and assessments, close candidates, and improve recruiting processes. Use funnel analytics and ATS and sourcing tools to monitor pipeline health, improve hiring efficiency, and deliver an inclusive candidate experience.

The job description provides limited role-specific details. The Platform Engineering Manager would presumably lead platform engineering efforts supporting Zocdoc’s digital healthcare marketplace, collaborating with teams to build reliable, scalable infrastructure and platform capabilities.

Supports daily office operations by maintaining a clean, organized, safe, and functional workplace. Manages office supplies, pantry inventory, mail, seating arrangements, employee moves, vendors, invoices, facilities requests, and workplace services. Provides logistical support for meetings, events, celebrations, leadership visits, and engagement activities while delivering friendly office assistance and resolving issues through completion.