Senior Metrics Consultant

Description and Requirements
The Team You Will Join
Join a team shaping the future of financial well-being for millions of Americans. At the heart of our U.S. Business is a commitment to delivering trusted employee benefits and retirement solutions that empower people to live with confidence. You'll help drive strategic growth across a diverse, expanding portfolio - whether it's developing innovative products, harnessing technology to drive customer impact at scale, advancing capital-efficient retirement solutions, or exploring new market opportunities. Here, you'll work within an environment that combines deep industry expertise with forward-thinking investment in emerging capabilities, while making a meaningful difference in how Americans plan for their futures.
The Opportunity
This function develops, maintains and enhances metric reports to support operational activities within the Long Term Care (LTC) department. Determines validity of data and provides supporting explanations of conclusions reached. This function will be committed to delivering the highest level of service to internal customers within LTC, GTO and Finance departments and to external business partners.
Business hours for this role will align with Eastern or Central Time.
Key Responsibilities

• Design, develop, and maintain MS Access Databases (including VBA, macros, custom forms, and data connections), complex SQL-based reports, and business intelligence dashboards using tools such as Cognos and Power BI to support internal and external partners, compliance, and state regulatory requirements.
• Compile, analyze, and present operational and transactional data, including trend analysis, financial performance results, metric summaries, capacity and staffing models, and complex data models, delivering findings to senior management through PowerPoint presentations and executive-level reporting.
• Develop and maintain operational workflows, SharePoint solutions, and reporting tools that support management activities, short and long-term projections, and Department of Insurance reporting and rate action filings, while ensuring data integrity through thorough QA and process documentation.
• Interact with stakeholders across all levels and departments to understand processes, gather requirements, identify optimization and automation opportunities, and recommend and implement process improvements that achieve cost savings, improved data capture, and service upgrades.
• Identify and aggregate associate- and unit-level metrics including inventory, productivity, cycle time, and accuracy; merge data from multiple sources; partner with IT for appropriate system access; and perform other related duties as assigned.

Required Qualifications

• 5+ years of experience in MS Access application development (including VBA, macros, custom forms, data connections, and ETL) and data-focused roles spanning Business Intelligence, SQL databases, ETL processes, and advanced analytics systems.
• Strong understanding of database structures, complex query writing (SQL/Access) and report development
• Strong communication skills, both verbal and written, with the ability to present/support recommendations in multiple settings to senior leadership.
• Ability to select appropriate approved AI tools, develop strong prompts for effective outputs, and integrate AI into workflows while maintain ownership of decisions and final deliverables.
• High school diploma or equivalent.

Preferred Qualifications

• 5+ years of experience in long-term care, finance, claims operations, case management, insurance, or a related field, with 5+ years of report development experience in Cognos or Qlikview, complex SQL query writing, and ETL processes such as SSIS.
• 3+ years of experience in database development (preferably SQL Server), SharePoint and InfoPath development (lists, libraries, and forms), predictive modeling software (R, SAS, or SPSS), and Alteryx workflow development.
• Prior experience in the insurance industry and/or Long-Term Care.
• Bachelor's degree or higher.

The expected salary range for this position is $71,100 - $105,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.