Senior Manager - Operations

Posted 22 Days Ago
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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND
Hybrid
Senior level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Coordinate global reinsurance governance processes, including playbook execution, contract reviews, change notifications, observation remediation, audits, documentation, metrics, executive reporting, and continuous improvement. Manage timelines, stakeholder signoffs, cross-functional deliverables, and escalations while using Power Platform tools to improve automation, transparency, and efficiency.
Summary Generated by Built In
Description and Requirements
Key Responsibilities-
  • Drive end-to-end coordination of reinsurance playbook execution across global regions & functions, driving communications, managing timelines, performing reviews of completed templates, ensuring readiness for stakeholder signoffs & tracking timely completion of leadership approvals while escalating risks to timelines or quality
  • Coordinate execution of deep dive contract reviews, including scheduling & facilitating kickoff meetings, status updates & executive presentations; driving completion of deliverables by Cross-functional SMEs (e.g., contract review template and presentation); tracking progress; following up on delays & escalating risks to ensure timely & high-quality execution
  • Manage the complete lifecycle of observations identified through playbooks & deep dive reviews, maintaining centralized tracking, ensuring clear ownership & status , monitoring remediation progress, following up with stakeholders & assessing the adequacy of supporting documentation prior to closure in accordance with governance standards
  • Oversee the reinsurance change notification process, reviewing form submissions for completeness & quality, following up on inconsistencies, tracking completion timelines, stakeholder signoffs & escalating delays or issues.
  • Support audit & other requests governance processes, including, gathering documentation & ensuring timely, accurate & complete responses
  • Develop & maintain governance documentation, process descriptions, process maps & metrics tracking
  • Contribute to continuous improvement & automation of governance processes, leveraging tools such as Power Apps, Power Automate, Power BI to enhance efficiency, scalability & data transparency
  • Support preparation of leadership materials & executive reporting, metrics & summarizing status
  • Support ad hoc governance initiatives & strategic priorities, data gathering, analysis & coordination as directed by the AVP

Education-
  • Bachelor's degree in business, Finance, Accounting, or a related field required

Experience-
  • 10 years of experience in reinsurance, insurance, or financial services
  • Experience managing deliverables across complex, multi-stakeholder initiatives with tight deadlines

Technical Skills-
  • Strong proficiency in MS Office.
  • Familiarity with automation and analytics tools strongly preferred, including Power Apps, Power Automate, Power BI
  • Ability to work with structured and unstructured data and support reporting needs
  • Proven ability to independently lead and coordinate cross-functional working groups across multiple departments and levels

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid

What the Team is Saying

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MetLife Compensation & Benefits Highlights

  • Healthcare Strength — Health coverage is frequently described as robust, spanning medical, dental, vision, prescription benefits, and targeted programs for chronic or complex conditions. Feedback suggests access to multiple plan types, wellness resources, and expert second opinions strengthens the overall package.
  • Retirement Support — The combination of a 401(k) match and a company-funded pension is considered a standout element of total compensation. Feedback suggests this long-term security materially boosts perceived value beyond base salary alone.
  • Parental & Family Support — Paid parental leave, caregiving resources, and backup child and elder care are highlighted alongside family-building and fertility support. Feedback suggests these programs meaningfully complement standard benefits to support work-life needs.

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The Company
HQ: New York, NY
43,000 Employees
Year Founded: 1868

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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MetLife Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

Typical time on-site: Flexible
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