Senior Customer Care Advocate Warwick RI 6.1.26

Description and Requirements
Job Title
Senior Customer Care Advocate
Job Location
Warwick, RI. Virtual Role with In-Office Training. Candidates must be located within a commutable distance of Warwick RI.
Key Responsibilities

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Provide "Best in Class" customer Service for Annuities or Life Insurance products.
• Complete financial transactions over the phone including withdrawals
• Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions.
• Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries.
• Research and respond to errors, contract discrepancies and processing delays.
• Research special requests and act as a liaison between your customer and operational areas.
• Use computerized systems efficiently to track, troubleshoot and gather information.
• Adhere to a provided schedule for your workday.
• Consistently meet or exceed key performance indicators

Essential Business Experience and Technical Skills
Required

• New hires should live a commutable distance from the site the role is posted in .
• 2+ years of experience in Customer Facing Roles.
• Obtain FINRA Series 6 license within business specified time frame. (Training and costs for the FINRA exams are covered by MetLife).
• Ability to work during the hours of operation of 8:30am-6:30pm EST Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Strong computer navigation skills and efficient keyboard/typing skills.
• Ability to multi-task while speaking to a customer.
• High school diploma or equivalent required.
• This role has mandatory paid training starting on June 1st. Candidates must be available and present for all training days.

Preferred

• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience.
• Higher educational experience or professional certification.
• Basic math, analytical and problem-solving skills.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
• Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife.
• Computer experience navigating in a multi-screen environment.
• Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is 45,979. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
45,979