Senior Business Procedures Consultant II

Description and Requirements
Will consider Virtual
Summary of Role:
This role provides product resources for both internal and external partners and works extensively with MetLife's Center of Excellence (COE), Implementation, Service, Third Party Activation, Vendor Management and NTT operational teams. Working closely with partners is critical to being successful in the role.
The person in this position must possess a working knowledge of Whole Life, with a basic understanding of the contractual features and the administrative capabilities necessary to support this product.
Key Responsibilities:

• Deliver advanced levels of consultative support for the Worksite Whole Life (WWL) product and drive enhancements related to implementation processes to meet and enhance the satisfaction of our customers.
• Thoroughly investigate and respond promptly to elevated participant and/or group customer escalations.
• Coordinate with Product Owner to prioritize and implement new or revised processes, procedures, and initiatives as part of the Agile Delivery Model.
• Take projects from original concept through final implementation providing Product expertise. Must understand and be able to coordinate internal infrastructure to support product changes, including following new product enhancements through GPS process, as applicable.
• Help maintain policies and procedures for Whole Life and promote adherence to internal process and compliance with external state and federal regulation through clear and consistent communications and oversight.
• Partner with Communication and Engagement Lead to update/develop marketing collateral, training materials and job aids.
• Act as relationship manager/liaison with external builder of WWL on Selerix, including audits and testing of Selerix enhancements.

Essential Business Experience and Technical Skills :
Required:

• High school degree and 5+ years' experience including strong knowledge of other Group Life or Worksite Products.

• Excellent analytic and problem-solving skills. Ability to evaluate risks and benefits and come to decisive, workable solutions.
• Proven ability to produce results through others.
• Ability to multitask multiple unrelated deliverables and set and re-evaluate priorities based on demands.
• Strong written and verbal skills with ability to translate and communicate technical and sometimes complex insurance concepts.

• Proficient with Microsoft office software.

Preferred:
• Bachelor's Degree and prior implementation experience.
The salary range for applicants for this position is $91,000-121,000K.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$91,000-121,000K
#BI-Hybrid