Principal Product Manager - IAM Services

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Principal Product Manager to join our team. This is a remote opportunity out of Canada.

Job Summary

The Principal Product Manager will drive the strategy, roadmap, and delivery of Identity and Access Management (IAM) Services, the shared cloud platform layer for reusable identity and access management capability across Imprivata product lines, and helps product teams deliver secure frictionless access through identity, authentication, federation, directory, single sign-on, and integration services. The Principal Product Manager will partner closely with Engineering, Security, Privacy, Product Ops, Customer Success, and consuming product teams to turn customer and platform needs into scalable services. The ideal candidate brings strong product judgment, technical depth in enterprise IAM, and the ability to balance reuse, reliability, security, and measurable adoption. The Principal Product Manager analyzes customer needs to establish the multi-year platform vision, investment priorities, and cross-product adoption strategy for IAM Services, aligning leadership on decisions that improve customer outcomes, security, reliability, and speed of innovation.

Duties and Responsibilities

• Analyze customer needs to define the multi-year platform vision, investment thesis, lifecycle strategy, and cross-product adoption roadmap for IAM Services.
• Lead cross-functional discovery activities with customers, field teams, and internal product teams to identify high-value shared platform needs.
• Translate strategy into clear use cases, requirements, success metrics, rollout plans, and admin/API experience patterns.
• Utilize technical expertise to define identify and implement standards-first interoperability using OIDC, SAML, SCIM, and documented APIs where appropriate.
• Partner with Engineering, Architecture, Security, Privacy, and DevOps to deliver customers secure, reliable, observable services with clear SLOs and tenant isolation.
• Support go-to-market, enablement, and customer expectation-setting with Sales, Marketing, Support Services, and Customer Success.
• Manage customer outcome measures for customer impact, platform adoption, reliability, security posture, and reduced duplication across product lines.
• Champion customer needs by driving adoption and health metrics, ensuring product-line teams migrate to and consume shared IAM services, and encouraging product, engineering, security, and executive leaders to prioritize shared-platform investments and resolve portfolio-level tradeoffs.
• Communicate IAM Services roadmap, priorities, risks, and tradeoffs clearly to executives, customers, partners, and cross-functional teams.
• Advise IAM Services team on product-management practices for platform and shared-service products.

Required Qualifications

• The Principal Product Manager role is a professional position requiring an individual with at least a Bachelor’s Degree or equivalent in Computer Science, Information Technology, Computer or Electronics Engineering, or a related field.
• 7+ years of product management experience in enterprise software, SaaS, cybersecurity, identity and access management, or platform services.
• Experience shipping reusable services, APIs, or platform capabilities consumed by multiple products or engineering teams.
• Working knowledge of IAM concepts such as directories, synchronization, federation/SSO, authentication/MFA, passwordless, consent, audit, and compliance.
• Demonstrated ability to turn ambiguous customer and market problems into product strategy, prioritized requirements, and shipped outcomes.
• Excellent communication, stakeholder management, analytical, and cross-functional leadership skills.
• Healthcare IT, security, privacy, or regulated-industry experience.
• Experience with OIDC, SAML, SCIM, API platforms, SDKs, or developer-facing products.
• Familiarity with cloud/SaaS operations including SLOs, observability, incident response, tenant lifecycle, and runbooks.
• Exposure to biometric identity verification, facial authentication, risk signals, consent/compliance capture, or AI-assisted product workflows.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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