About RapDev:
We specialize in engineering the most progressive Datadog and ServiceNow environments. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes.
We are looking for a versatile OCM Specialist to join our growing Organizational Change Management (OCM) Practice. This role requires the flexibility to pivot between deep analytical work, artifact creation, and occasional direct training delivery. Whether working alongside the OCM Lead on complex transformations or managing smaller engagements independently, you will be a key advocate for the client’s success.
This role is based in Boston, with an expectation of coming into the office Tuesday–Thursday each week.
What you’ll do:
Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies
Assess client communication/training environments and develop adoption plans aligned to project goals
Build and execute project plans in collaboration with client teams
Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking
Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams
Coordinate and/or deliver training with L&D; track completion and effectiveness
Maintain reusable OCM assets and support scalable processes
Manage OCM lifecycle; support large-scale transformations alongside OCM Leads
Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation
Who you are:
Organizational change management experience or strong ability to assess team dynamics and change impact
Familiarity with impact assessments, stakeholder mapping, translating technical requirements
Data-driven, with experience analyzing adoption metrics (usage, surveys)
Instructional design and strong written communication skills
Comfortable facilitating training or partnering with L&D teams
High emotional intelligence; able to anticipate resistance and change fatigue
2+ years in client-facing roles managing expectations and deliverables
Project management experience (cross-functional coordination, approvals, deadlines)
Adaptable across independent work and large-scale transformation support
Experience with AI/content tools (e.g., ChatGPT, Gemini, Claude, Scribe, Snagit, video editing) a plus
Compensation:
Base Salary: $75,000-$100,000 annually, depending on experience
Benefits:
100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Parental Leave
Fitness & Commuter Subsidies available
Equity
SL & LT Disability
RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Top Skills
What the Team is Saying
What We Do
We help customers of all sizes transform into true DevOps organizations. We've taken several customers from deploying applications once a month to hundreds of times a day. We're a team of experienced ServiceNow Wizards and passionate SRE's contributing to the open-source community, who have built multiple enterprise-scale CI/CD pipelines and integrations to help your organization build velocity in your release cycle. We specialize in helping organizations go through a full transformation of their Development and engineering teams, allowing them to integrate their operations with their development teams. We have taken customers on journeys ranging from Tool integrations to Culture and Organizational changes.
Why Work With Us
We believe in customer-centric relationships built on transparency, flexibility, and innovative problem-solving. We like to work on cool tech and solve interesting problems. We’re fast paced, but not at the expense of quality work. And we’re competitive – but only at our weekly poker game nights.
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RapDev Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
