About RapDev
We specialize in modern ITOM & DevOps ServiceNow delivery, and implementations & integrations for Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes..
About the Job
RapDev is seeking a highly skilled pre-sales Solutions Engineer to join our ServiceNow Sales team. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the full range of RapDev’s services to maximize the value of their ServiceNow platform. You will work closely with the sales team, customers, and technical staff to propose, design and demonstrate solutions that meet each customer's unique needs, using a deep understanding of out-of-the-box behaviors and of customizations to drive maximum value.
What You'll Do:
Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
Develop technical content and collateral to support sales and marketing initiatives
Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
Continuously learn and improve technical knowledge of ServiceNow and supporting technologies
Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes
Who You Are:
5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
Strong problem-solving skills and the ability to think creatively to develop customized solutions
Ability to work independently and manage multiple projects and priorities
Strong collaboration and team-oriented mindset
Commitment to ongoing learning and professional development
Compensation:
Base Salary: $130,000-$180,000 annually, depending on experience, plus uncapped commission potential
Benefits
100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Hybrid Work Opportunities
Fitness & Commuter Subsidies available
Equity
Relocation Assistance
SL & LT Disability
Skills Required
- 5+ years of experience in a pre-sales or a similar technical sales role
- Hands-on experience with ServiceNow solutions
- Knowledge of ServiceNow ITSM, ITOM, ITAM, SecOps
- Technical capabilities in Cloud Engineering/SRE
- Excellent presentation and communication skills
What the Team is Saying
RapDev Compensation & Benefits Highlights
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Equity Value & Accessibility — Company-wide equity grants for all team members are prominently advertised, making ownership accessible across roles. This provides upside participation alongside base pay and benefits.
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Retirement Support — A 401(k) match is described at 5% with immediate day‑one vesting, signaling strong long‑term savings support. This stands out for a fast‑growing consultancy.
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Healthcare Strength — Benefits cite 100% medical, dental, and vision coverage plus mental‑health memberships and fertility support, indicating comprehensive health protection. Fitness credits and virtual‑care options further bolster wellbeing access.
RapDev Insights
What We Do
We help customers of all sizes transform into true DevOps organizations. We've taken several customers from deploying applications once a month to hundreds of times a day. We're a team of experienced ServiceNow Wizards and passionate SRE's contributing to the open-source community, who have built multiple enterprise-scale CI/CD pipelines and integrations to help your organization build velocity in your release cycle. We specialize in helping organizations go through a full transformation of their Development and engineering teams, allowing them to integrate their operations with their development teams. We have taken customers on journeys ranging from Tool integrations to Culture and Organizational changes.
Why Work With Us
We believe in customer-centric relationships built on transparency, flexibility, and innovative problem-solving. We like to work on cool tech and solve interesting problems. We’re fast paced, but not at the expense of quality work. And we’re competitive – but only at our weekly poker game nights.
Gallery
RapDev Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
