ServiceNow Tech Lead

Reposted 6 Days Ago
Hiring Remotely in United States
Remote or Hybrid
150K-200K Annually
Senior level
Information Technology • Productivity • Professional Services • Software
RapDev helps customers become leaders in the race to deploy code faster as they upscale their operations.
The Role
Lead ServiceNow implementations for enterprise customers: design, develop, integrate, and maintain scalable ServiceNow solutions (ITOM, Discovery, Service Mapping, AIOps). Build custom scripts and integrations, troubleshoot, participate in SCRUM, and work directly with customers to deliver projects on time.
Summary Generated by Built In

About RapDev:

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.
On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

About the Job

Are you interested in solving complex problems for large enterprise ServiceNow customers? We're looking for engineers who are passionate about integrating the latest technologies with the ServiceNow platform. This is a unique opportunity to work with the latest ServiceNow modules as well as AWS, GCP, Azure, Github, AI tools, and more!

What you'll do:

  • Develop quality software and web applications

  • Analyze and maintain existing software applications

  • Design highly scalable, testable code

  • Discover and fix programming bugs

  • 3rd party integration development (REST, SOAP, mid servers, etc)

  • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts

  • Work independently with customers on implementations and remote services

  • Troubleshoot basic configuration/script issues

  • Attend requirements review and validation sessions as needed

  • Participate in SCRUM calls

  • Utilize strong written and verbal communication skills

  • Stay on time and on task with assigned customer work

Who you are:

  • Bachelor's degree or equivalent experience in Computer Science or related field

  • 5+ years of ServiceNow development experience

  • Proficient in scripting and integrations on ServiceNow

  • Experience leading ITOM implementations

  • Experience in Cloud-Native implementations of Discovery, ServiceMapping, AIOps

  • Experience/willingness working on multiple projects simultaneously

  • Self-Learner and eager to understand new technologies

Compensation:

  • Base Pay: $150,000–$200,000, depending on experience

Benefits

  • 100% Employee Healthcare Coverage (Medical, Dental & Vision)

  • Retirement Plan (5% 401k Match, IRA)

  • Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)

  • Family Leave (Maternity, Paternity)

  • Hybrid Work Opportunities

  • Fitness & Commuter Subsidies available

  • Equity (without a vesting period)

  • Relocation Assistance

  • SL & LT Disability

  • Visa Sponsorship

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Skills Required

  • Bachelor's degree or equivalent experience in Computer Science or related field
  • 5+ years of ServiceNow development experience
  • Proficient in scripting and integrations on ServiceNow
  • Experience leading ITOM implementations
  • Experience in cloud-native implementations of Discovery, Service Mapping, AIOps
  • Experience/willingness to work on multiple projects simultaneously
  • Strong written and verbal communication skills
  • Self-learner and eager to understand new technologies

What the Team is Saying

Erik
Tameem
Lyndsey
Mitch
Nadège

RapDev Compensation & Benefits Highlights

  • Healthcare Strength Company materials highlight employer-paid medical, dental, and vision coverage alongside mental-health options through services like Talkspace, Teladoc, and One Medical. Coverage particulars are noted to vary by plan, but the core offering consistently signals strong employer support.
  • Retirement Support Public benefits descriptions include a company 401(k) match with immediate vesting and day-one eligibility. This positioning elevates retirement support as a meaningful component of total rewards.
  • Equity Value & Accessibility Careers content and third-party listings state that every team member receives equity. Broad-based participation indicates accessible ownership potential across roles.

RapDev Insights

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The Company
HQ: Boston, MA
130 Employees
Year Founded: 2019

What We Do

We help customers of all sizes transform into true DevOps organizations. We've taken several customers from deploying applications once a month to hundreds of times a day. We're a team of experienced ServiceNow Wizards and passionate SRE's contributing to the open-source community, who have built multiple enterprise-scale CI/CD pipelines and integrations to help your organization build velocity in your release cycle. We specialize in helping organizations go through a full transformation of their Development and engineering teams, allowing them to integrate their operations with their development teams. We have taken customers on journeys ranging from Tool integrations to Culture and Organizational changes.

Why Work With Us

We believe in customer-centric relationships built on transparency, flexibility, and innovative problem-solving. We like to work on cool tech and solve interesting problems. We’re fast paced, but not at the expense of quality work. And we’re competitive – but only at our weekly poker game nights.

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RapDev Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
HQBoston, MA
Our office is located in the heart of the Back Bay area in Boston. Back Bay is a great mixture of old and new with many established companies at every corner but with tech start-ups like us right next to them. We are conveniently located on Boylston street which makes us a short walk to most trains.

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