Middle Office Operations

Description and Requirements
We are looking for a Middle Office Operations / Investments Operations Analyst to help build a more secure future for families across Latin America.

Purpose or Mission of the Role
Ensure the integrity, quality, and consistency of investment and reference data, supporting Middle Office and Investment Operations activities across LATAM. This role plays a key part in maintaining operational excellence through strong controls, data accuracy, process efficiency, and service continuity.

We are looking for people who:
Build the future by driving data quality, operational excellence, and continuous improvement within a dynamic investment operations environment.
Win as a team by collaborating effectively with Investment, Operations, Reconciliation, Data Management, and regional stakeholders across LATAM and North America.
Own it by taking accountability for critical operational processes, controls, data integrity, and business outcomes.

RESPONSIBILITIES AND ACCOUNTABILITIES
• Execute daily data integrity controls and maintain security-level reference data.• Investigate and resolve data quality issues identified through operational monitoring, reconciliation activities, or end-user escalations.• Partner with reconciliation teams to analyze and resolve portfolio breaks and operational discrepancies.• Produce and monitor quality, effectiveness, and process performance metrics.• Support regional initiatives related to investment platforms, data governance, and operational transformation.• Perform testing activities, analyze results, and support the implementation of business and operational requirements.• Develop and maintain operational procedures, process documentation, and knowledge repositories.• Identify opportunities to improve efficiency, strengthen controls, automate processes, and enhance service quality.

REQUIREMENTS AND QUALIFICATIONS
• Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, Economics, Engineering, or a related field.• Early-career professionals, recent graduates, or candidates with internship, trainee, or entry-level experience in financial services, investments, operations, reconciliations, or data analysis.• Knowledge of Investment Operations, Middle Office processes, Reference Data Management, and Data Integrity controls.• Understanding of financial instruments, operational controls, testing methodologies, and process documentation.• Strong analytical skills and attention to detail.• Advanced Microsoft Excel and Microsoft Office skills.• Experience with Bloomberg, Aladdin, or other investment management platforms is highly desirable.• Knowledge of investment operations systems, data management platforms, or reconciliation tools is a plus.
• Fluent English is a fundamental requirement. Candidates must be able to communicate effectively in verbal and written English with regional and global stakeholders.• Spanish language proficiency is required.• Hybrid work model based in Mexico City.

INTERPERSONAL PROFILE
• Exceptional attention to detail and commitment to quality.• Strong analytical and problem-solving capabilities.• Excellent communication and interpersonal skills.• Ability to manage multiple priorities in a fast-paced environment.• Collaborative mindset and ability to work across regional and cross-functional teams.• Strong sense of ownership, accountability, and continuous improvement.

Specific Requirements for Internal Candidates
• Must have completed at least 12 months in their current position.• Must inform their manager before applying.• Must submit the required confirmation email.• May not participate in two or more recruitment processes simultaneously.
At MetLife, we are committed to fostering a diverse and inclusive workplace where all employees are valued and respected. We promote equal opportunities and do not discriminate based on race, gender identity or expression, sexual orientation, religion, age, nationality, marital status, disability, or any other protected characteristic.MetLife does not require HIV or pregnancy testing as a condition of employment, continued employment, or promotion. We are committed to providing equal employment opportunities for all.
Beneficios que Ofrecemos
Nuestros beneficios están diseñados para cuidar su bienestar holístico con programas para la salud física y mental, el bienestar financiero y el apoyo para las familias. Ofrecemos seguro de gastos médicos mayores, seguro de vida en combinación con un paquete de compensación competitivo junto con bonificaciones por rendimiento, fondo de ahorro y plan de pensiones. También ofrecemos permisos parentales y de adopción ampliados, así como beneficios adicionales como tiempo libre de voluntariado, días libres por su cumpleaños y el Día del Patrimonio Cultural, eventos culturales y deportivos, ¡y mucho más!
Acerca de MetLife
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2025 y en la lista de los 25 mejores lugares para™ trabajar en el mundo de Fortune para 2025, MetLife, a través de sus subsidiarias y afiliadas, es una de las principales empresas de servicios financieros del mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro.Unidos por un propósito y guiados por nuestros valores fundamentales - Ganar Juntos, Hacer lo Correcto, Entregar Impacto sobre Actividad y Pensar en el Futuro - estamos inspirados para transformar el próximo siglo en los servicios financieros. En MetLife, es #AllTogetherPossible ¡Únete a nosotros!
At MetLife, we are committed to fostering diversity among employees, through non-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.
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