Job Summary
The Enterprise Access Management Managed Services Engineer is responsible for supporting the implementation and leading the ongoing administration of Imprivata’s product platform, cloud-hosted or installed on-premises at customer sites. This role requires this individual to perform complex technical analysis, workflow analysis, implementation planning, hands-on technical configuration, as well as providing ongoing project planning, communications, and consultative guidance to the customer such as ensures maximal value delivery and return on investment (ROI) to the customer. This position will be called upon to provide overall technical leadership and deep subject matter expertise, assist with the training of new team members, create and pilot new services offerings, and lead large, complex strategic customer engagements.
Duties and Responsibilities
- Perform remote and onsite solution assessments, including annual clinical walkthroughs, and provide strategic recommendations that maximize customer value while clearly communicating technical information in customer-friendly terms.
- Build lasting relationships with key customer owners and executive, clinical, and partner stakeholders.
- Own the customer lifecycle and ongoing health of the Imprivata environment across implementation, adoption, expansion, and support.
- Provide hands-on configuration, deployment, testing, and maintenance for managed-service environments.
- Act as a solutions expert for the Imprivata product line and its integrations with technologies such as Active Directory, VDI, and EMR platforms.
- Create and maintain customer, project, and best-practice documentation; contribute to process improvements and technical collateral.
- Lead recurring customer meetings, communicate service status and recommendations, and support roadmap planning.
- Monitor system health, certificates, audit records, metrics, and trends in customer environments.
- Own support cases, troubleshooting, technical escalations, and timely issue resolution.
- Deliver technical training and enablement for internal teams, customers, and channel partners; support workshops, demos, pilots, and new service offerings as assigned.
- Ensure proactive coverage and clear technical handoffs during planned absences, travel, or urgent customer needs.
- Lead onsite meetings or assessments as needed.
- Other duties as assigned and required.
Qualifications
- Bachelor’s degree in computer science, engineering, business, or a related field preferred.
- 5+ years of software-industry experience implementing enterprise software packages or custom systems.
- 3+ years of experience implementing or administering Imprivata products in a healthcare setting; Imprivata certification preferred.
- Strong proficiency in Microsoft Windows Server, Active Directory, LDAP, Group Policy, and domain architecture and integration design.
- Experience with mobile devices, mobile device management (MDM) solutions, and Imprivata Mobile Access Management preferred.
- Experience with IAM products.
- Experience with virtualization platforms such as VMware, Hyper-V, and Citrix, including thin-, zero-, and thick-client environments.
- Experience with client software deployment and packaging using tools such as SCCM, LANDesk, and Active Directory Group Policy.
- Demonstrated leadership, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, customer-focused professional with a track record of delivering responsive, high-quality service in complex enterprise environments.
- Ability to travel to onsite meetings as needed up to 25%.
This position offers a total compensation range of $124,000.00 - $134,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Hybrid #LI-SF1
Skills Required
- 5+ years of software-industry experience implementing enterprise software packages or custom systems
- 3+ years implementing or administering Imprivata products in a healthcare setting
- Imprivata certification
- Strong proficiency with Microsoft Windows Server, Active Directory, LDAP, Group Policy, and domain architecture/integration design
- Experience with mobile devices and mobile device management (MDM) solutions
- Experience with IAM products
- Experience with virtualization platforms (VMware, Hyper-V, Citrix) including thin/zero/thick client environments
- Experience with client software deployment and packaging (SCCM, LANDesk, Group Policy)
- Demonstrated leadership, communication, and organizational skills; ability to manage multiple priorities
- Customer-focused, self-motivated with experience delivering high-quality service in complex enterprise environments
- Ability to travel to onsite meetings as needed up to 25%
- Bachelor's degree in computer science, engineering, business, or related field
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are paired with company funding of half the medical-plan deductible via an HSA or HRA, plus wellness reimbursements and EAP resources. Public benefit descriptions also note BCBS plan options and strong preventive dental and vision coverage.
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Parental & Family Support — Fully paid parental leave for birthing parents with additional paid bonding leave for adoptive, foster, and non-birthing parents is highlighted. Family-focused perks such as a free Care.com membership and domestic partner coverage reinforce caregiver support.
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Leave & Time Off Breadth — A flexible time-off policy (no set vacation bank) and paid holidays are emphasized. Hybrid and remote support through monthly tech and home-office stipends further underpins flexibility.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
