- Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
- Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
- Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
- Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
- Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
- Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
- Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.
QUALIFICATIONS
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations.
Technical Skills
- Experience supporting Windows 11 in an enterprise environment.
- Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting.
- Familiarity with ServiceNow, Active Directory.
- Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms,
- Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems.
- Experience with asset management, vendor coordination, and technology refresh or deployment programs.
Professional Competencies
- Strong problem-solving and troubleshooting skills.
- Excellent customer service and stakeholder management abilities.
- Strong communication, documentation, and organizational skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
- 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations
- Experience supporting Windows 11 in an enterprise environment
- Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting
- Familiarity with ServiceNow and Active Directory
- Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms
- Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems
- Experience with asset management, vendor coordination, and technology refresh or deployment programs
- Strong problem-solving and troubleshooting skills
- Excellent customer service and stakeholder management abilities
- Strong communication, documentation, and organizational skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
What the Team is Saying
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What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
