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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Designs, implements and supports end-user computing solutions including SCCM/MECM infrastructure, OSD/Autopilot imaging, patching, software packaging/distribution, SSRS reporting, AD Group Policy, troubleshooting, vendor interfacing, and contributing to device strategy and M&A integration.
Summary Generated by Built In
JOB DESCRIPTION
Under general supervision, develops, designs, and supports IT technology solutions within end-user and hardware systems. Performs complex analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Develops design specifications and deliverables related to the support system enhancements.
RESPONSIBILITIES
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Under general supervision, develops, designs, and supports IT technology solutions within end-user and hardware systems. Performs complex analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Develops design specifications and deliverables related to the support system enhancements.
RESPONSIBILITIES
- Manage and perform infrastructure upgrades and maintenance to SCCM/Microsoft Configuration Manager
- Develop and maintain ULS PC images for laptops and desktops using OSD and Autopilot (in collaboration with team)
- Assist with ULS's patching and vulnerability management processes for Windows workstations and servers
- Performing software review, as necessary, to determine software solutions based on user request
- Perform software distribution and packaging duties as necessary
- Document configuration and installation processes and details
- Perform system hardware/software troubleshooting as necessary
- Interface with hardware and software vendors as necessary during imaging processes and standards activities
- Interface with users, other support staff, and service desk for escalated troubleshooting assistance
- Assist in creating and deploying Active Directory Group Policy in relation to end-user computing configuration
- Actively participate in strategy and planning sessions related to PC and end client activities
- Contribute to projects/activities that improve the end user experience
- Create and generate out of the box and custom SSRS reports from SCCM/Microsoft Configuration Manager
- M&A Integration and Device Strategy participation
- Performs other duties as directed
QUALIFICATIONS
- University degree in Computer Science or a related discipline plus generally five years of directly related experience and working technical IT experience in area(s) of specialty.
- Demonstrated knowledge of personal computer hardware and the Microsoft Windows 11 operating system, its service branches, and configuration.
- In depth experience and knowledge of Microsoft Endpoint Configuration Manager (formerly known as SCCM) is required.
- Similar knowledge with Microsoft Configuration Manager OSD is required.
- Familiarity and hands-on experience with Patch My PC is preferred.
- Proficiency in scripting and automation tools, with a strong focus on supporting OSD imaging workflows and SCCM/MECM packaging.
- Proficiency with the Windows Package Manager (WinGet) is required.
- Familiarity with Lenovo hardware and Lenovo ThinkVantage technologies is preferred.
- Knowledge of Dell hardware and related PC software tools is an advantage.
- Strong capabilities in software installation, configuration, and troubleshooting are essential.
- Solid understanding of modern PC imaging methodologies is highly desirable.
- Familiarity with Microsoft Intune is considered an advantage.
- Exposure to alternative operating systems such as Apple iOS and Android is considered a plus.
- Ability to clearly write and document configuration and installation procedures is required.
- Background working with SQL Server and SQL Server Reporting Services (SSRS) is mandatory.
- Practical skills in configuring and supporting Windows security tools are needed.
- Working knowledge of ServiceNow is an asset.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- University degree in Computer Science or related discipline plus approximately five years of directly related IT experience
- In-depth experience with Microsoft Endpoint Configuration Manager (SCCM/MECM)
- Experience with Microsoft Configuration Manager OSD and OSD imaging workflows
- Knowledge and hands-on experience with Microsoft Windows 11, its service branches and configuration
- Proficiency with scripting and automation tools supporting OSD imaging workflows and SCCM/MECM packaging
- Proficiency with Windows Package Manager (WinGet)
- Background working with SQL Server and SQL Server Reporting Services (SSRS)
- Strong skills in software installation, configuration, packaging, distribution and troubleshooting
- Ability to clearly write and document configuration and installation procedures
- Practical skills configuring and supporting Windows security tools
- Familiarity and hands-on experience with Patch My PC
- Familiarity with Lenovo hardware and ThinkVantage technologies
- Knowledge of Dell hardware and related PC software tools
- Familiarity with Microsoft Intune
- Exposure to Apple iOS and Android
- Working knowledge of ServiceNow
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is portrayed as strong, with a notable employer match and an additional company contribution after the first year that enhances long‑term savings. This structure is consistently highlighted as a differentiator in the total rewards mix.
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Healthcare Strength — Medical coverage is characterized by multiple plan options administered by a major carrier and a substantial employer cost share, alongside dental, vision, and mental‑health/EAP resources. The breadth of choices and supportive programs underscore a comprehensive health offering.
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Leave & Time Off Breadth — PTO with sick time, floating holidays, and dedicated paid volunteer days are emphasized, along with paid parental bonding and family‑care leave. Flexible work arrangements by role further increase the practical utility of time‑off benefits.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
