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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Provide end-user computing support including patching, vulnerability management, software packaging/distribution, hardware and OS troubleshooting, and documentation. Work with MECM/SCCM, WinGet, and security tooling to improve device strategy, support M&A integration, and escalate complex issues to service desk and other teams.
Summary Generated by Built In
JOB DESCRIPTION
Under general supervision supports IT technology solutions within end-user and hardware systems. Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Assists the development of design specifications and deliverables that support system enhancements.
RESPONSIBILITIES
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Under general supervision supports IT technology solutions within end-user and hardware systems. Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Assists the development of design specifications and deliverables that support system enhancements.
RESPONSIBILITIES
- Assist with ULS's patching and vulnerability management processes for Windows workstations and servers
- Performing software review, as necessary, to determine software solutions based on user request
- Perform software distribution and packaging duties as necessary
- Document configuration and installation processes and details
- Perform system hardware/software troubleshooting as necessary
- Interface with users, other support staff, and service desk for escalated troubleshooting assistance
- Actively participate in strategy and planning sessions related to PC and end client activities
- Contribute to projects/activities that improve the end user experience
- M&A Integration and Device Strategy participation
- Performs other duties as directed
QUALIFICATIONS
- University degree in Computer Science or a related discipline plus generally three years of directly related experience and working technical IT experience in area(s) of specialty
- Demonstrated knowledge of personal computer hardware and Windows 11, including service branches and configuration
- Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) is required
- Proficiency in vulnerability management, including identification and remediation, is required
- Hands-on experience with Patch My PC is preferred
- Strong scripting and automation skills, with a focus on SCCM/MECM packaging
- Experience using Windows Package Manager (WinGet) is required
- Exposure to Lenovo hardware and ThinkVantage technologies is preferred
- Knowledge of Dell hardware and related PC software tools is an advantage
- Strong skills in software installation, configuration, and troubleshooting are essential
- Familiarity with Microsoft Intune is considered an advantage
- Knowledge of Apple/Mac device support is preferred
- Familiarity with Jamf Pro is an advantage
- Experience with alternative operating systems such as iOS and Android is a plus
- Ability to clearly document configuration and installation procedures is required
- Practical experience configuring and supporting Windows security tools is required
- Working knowledge of ServiceNow, including the Vulnerability Response module, is an asset
- Experience with Tenable is a plus
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- University degree in Computer Science or related discipline plus generally three years of directly related experience
- Demonstrated knowledge of personal computer hardware and Windows 11, including service branches and configuration
- Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Proficiency in vulnerability management, including identification and remediation
- Strong scripting and automation skills, with a focus on SCCM/MECM packaging
- Experience using Windows Package Manager (WinGet)
- Strong skills in software installation, configuration, and troubleshooting
- Ability to clearly document configuration and installation procedures
- Practical experience configuring and supporting Windows security tools
- Hands-on experience with Patch My PC
- Exposure to Lenovo hardware and ThinkVantage technologies
- Knowledge of Dell hardware and related PC software tools
- Familiarity with Microsoft Intune
- Knowledge of Apple/Mac device support
- Familiarity with Jamf Pro
- Experience with iOS and Android
- Working knowledge of ServiceNow, including the Vulnerability Response module
- Experience with Tenable
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is portrayed as strong, with a notable employer match and an additional company contribution after the first year that enhances long‑term savings. This structure is consistently highlighted as a differentiator in the total rewards mix.
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Healthcare Strength — Medical coverage is characterized by multiple plan options administered by a major carrier and a substantial employer cost share, alongside dental, vision, and mental‑health/EAP resources. The breadth of choices and supportive programs underscore a comprehensive health offering.
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Leave & Time Off Breadth — PTO with sick time, floating holidays, and dedicated paid volunteer days are emphasized, along with paid parental bonding and family‑care leave. Flexible work arrangements by role further increase the practical utility of time‑off benefits.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
