Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking an IT Intern to join our team. This is a part-time opportunity(20-25 hours per week) based out of the Austin, TX office.
Job Summary
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Document internal procedures
- Assist with onboarding of new users
- Image new computers for deployment to new employees using standard hardware, images and software
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Assign users and computers to proper groups in Active Directory
- Maintain network printers and replace consumables as necessary
- Set up computer desks with monitor, keyboard and mouse for new hires
- Enrolled in Computer Science or any IT-related program
- Strong Customer Service skills are required
- Must be self-motivated, energetic with good communication skills
- Experience with Windows Operating Systems, especially Windows 10
- Experience with Microsoft Office Suites
- Experience with Mac OS X preferred
- Experience with iOS and Android devices preferred
- Basic networking knowledge
- Basic computer repair skills
- Strong attention to details and solid analytical skills
- Ability to manage multiple tasks in a flexible, fast-paced environment
- Ability to carry and move 50 lbs. of computer peripherals
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Skills Required
- Enrolled in Computer Science or IT-related program
- Strong customer service skills
- Self-motivated, energetic with good communication skills
- Experience with Windows Operating Systems, especially Windows 10
- Experience with Microsoft Office Suites
- Experience with Mac OS X
- Experience with iOS and Android devices
- Basic networking knowledge
- Basic computer repair skills
- Experience with Active Directory (assigning users and computers to groups)
- Strong attention to detail and solid analytical skills
- Ability to manage multiple tasks in a flexible, fast-paced environment
- Ability to carry and move 50 lbs of computer peripherals
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes employer funding of half of the medical plan deductible via HSA or HRA, plus dental, vision, an EAP, and wellness reimbursements. Disability, life insurance, and optional pet insurance broaden the medical and wellness safety net.
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Parental & Family Support — Fully paid parental leave for birthing parents is paired with paid bonding leave for adoptive, foster, and non‑birthing parents. A Care.com membership and coverage for domestic partners and dependents extend everyday family support.
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Leave & Time Off Breadth — A flexible time‑off policy with no fixed vacation bank supports taking time away as needed. Paid holidays and broader PTO practices emphasize flexibility over strict accruals.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
