Description and Requirements
Description:
The Business Procedures Intern will work within the Metrics & Reporting team and have the following responsibilities:
- Document & update procedures within the line of business
- Assist with data gathering and reporting across our Metrics/Reporting, Business Controls, and Business Procedures teams.
- Identify barriers to the success of the operation by working with the team to analyze, identify and implement strategies to enhance accuracy, customer centricity, and efficiency of their teams.
- Create and compile business reports to provide trend analysis to improve quality metrics, process efficiencies and reduce customer noise.
- Interact effectively with team members to discuss trend analysis and areas of improvement
Desired Skills/Interests:
- Data gathering from various sources
- Ability to effectively create reports
- Process documentation skills
- Experienced in Microsoft Excel and PowerPoint
- Strong written and verbal communication
This is a virtual role. The intern will be required to be in-person on day 1 and 1x per month thereafter. The intern must be located within 50 miles of the following office locations:
- Tampa, FL
- Warwick, RI
- West Des Moines, IA
- Cary, NC
About the MetLife Team: This role is within the Global Technology Organization (GTO) on the Global Customer Service & Operations Team.
- The Global Customer Service and Operations (GSCO) team is the face and voice of MetLife to our customers and the center of the customer experience. Whether processing or problem solving, the work we do centers on connecting with the hearts and minds of customers to provide high-tech, high-touch care in the moments that matter most. Our team of supportive advocates provides a differentiated customer experience through patience, empathy, and understanding.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
