At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! In this role, you will train, advise and consult with customers to optimize their use of monday.com AI work platform during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects!
About The Role- Lead AI transformation and implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality.
- Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organisation.
- Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed.
- Actively leverage monday AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers.
- Act as a project manager for small to medium-sized projects by building and executing on project plans that ensure deliverables stay on time and on budget.
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
- Represent the voice of the customer by advocating for their needs and influencing the product development roadmap.
2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager.
- Experience leading software implementation or managed services projects that required hands-on build and system configuration.
- Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows
- Experience with project management, CRM, service desk, and/or collaborative work management software.
- Strong project management and problem solving skills, rooted in computational thinking and systems design.
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives.
- Ability to clearly articulate technical topics to a non-technical audience.
- Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
- BA or BS degree preferred
Please note that this role is hybrid.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Skills Required
- 2+ years of experience as an implementation consultant, managed services consultant, customer success manager, or technical project manager
- Experience leading software implementation or managed services projects requiring system configuration
- Hands-on experience with Generative/Agentic AI tools
- Strong project management and problem-solving skills
- Foundational knowledge of APIs (GraphQL) and other integration tools (make.com)
- BA or BS degree
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
