Enterprise AI Adoption & Enablement Engineer

Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Enterprise AI Adoption & Enablement Engineer is responsible for driving user adoption, measuring platform impact, and equipping MetLife's workforce with the knowledge and support needed to fully leverage its enterprise AI productivity tools - directly contributing to MetLife's mission of using technology to enhance the productivity and effectiveness of its people across the Enterprise Technology function, supporting Copilot and other AI Productivity tool users across MetLife's United States and international operations. This is an exciting opportunity to shape how tens of thousands of employees experience AI-powered work by owning the adoption metrics, training programs, community engagement, and knowledge resources that turn a technology deployment into a genuine cultural shift.
Key Responsibilities

• Lead adoption reporting and analytics for MetLife's enterprise AI productivity platform, developing and maintaining Power BI dashboards and executive-level metrics - translating usage data into actionable insights and recommendations that inform leadership decisions on platform expansion and investment. Strong customer - focus and empathy; able to understand user pain points and design enablement solutions that drive real adoption.

• Manage AI platform license bulk upload and offloading operations, license request workflows, and back billing process maintenance, ensuring accurate and compliant license administration across the enterprise. Clear written and verbal communication skills, with the ability to tailor messages for executives, technologists, and general end users.
• Collaborate with Learning & Development, communications, IT support, and business stakeholder teams to support the creation and delivery of AI productivity platform training content - providing technical guidance during sessions and ensuring materials stay current as the platform evolves and as new AI tools are introduced. Ability to manage multiple workstreams simultaneously (reporting, training, community support, license operations) with strong attention to detail.
• Oversee the enterprise AI community (via Viva Engage or equivalent platform) with a strong customer-focus and empathy - surfacing adoption trends, understanding user pain points, and serving as a bridge between end users and the broader AI program team.
• Build and continuously improve a comprehensive knowledge base of AI platform support articles, feature rollout confirmations, and helpdesk coordination resources - proactively identifying gaps in enablement and documentation to enable consistent, scalable support across the organization as tools evolve. Continuous improvement mindset; proactively identifies gaps in enablement, documentation, and support processes.

Required Qualifications

• 3-5+ years of experience in technology enablement, adoption, analytics, or platform support roles, with a demonstrated track record of supporting enterprise-wide technology rollouts and delivering measurable adoption and engagement outcomes.
• Hands-on experience with Power BI report creation and adoption analytics, Viva Engage community management, data security and governance frameworks, or other enterprise AI productivity and community engagement platforms (e.g., Microsoft 365, Claude, or equivalent tools).
• Experience working closely with end-user communities, helpdesk teams, and Learning & Development organizations to sustain platform adoption; proficiency in knowledge base authoring and ServiceNow or equivalent ITSM platforms for request fulfillment.
• Strong analytical and communication skills with the ability to tailor adoption data and insights for executive, technical, and end-user audiences; collaborative mindset with comfort managing multiple workstreams across L&D, communications, IT support, and business stakeholders.

Preferred Qualifications

• Relevant AI or digital adoption certifications (e.g., Microsoft MS-900, the Microsoft 365 Adoption Specialist credential, or equivalent vendor-neutral AI productivity credentials).
• Microsoft Power BI Data Analyst Associate PL-300.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $100,000 - $149,800 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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