Director, US Operational Risk Programs Lead

Description and Requirements
The Team You Will Join
Join our Global Risk Management Group, where you'll play a key role in safeguarding the company, ensuring we deliver on our commitments to customers and stakeholders, and driving responsible growth. As part of our team, you'll identify, monitor, and mitigate both financial and non-financial risks across the organization. Leverage your expertise as the second line of defense to advise our business on effective risk management strategies. This means challenging ideas, implementing robust controls, and enforcing guardrails to foster responsible business growth. Join us in advancing MetLife's legacy of trust through exemplary risk management practices.
The Opportunity
The Director, U.S. Operational Risk Management Programs Lead plays a critical role in advancing Operational Risk Management capabilities across U.S. businesses. This position partners closely with the First Line of Defense, Technology, Data, Compliance, and Internal Audit teams to modernize risk management practices through innovative solutions, enhanced analytics, and AI-enabled capabilities. The role is responsible for developing next-generation risk assessment methodologies, delivering actionable risk insights, and leading strategic initiatives focused on emerging and evolving operational risks.
The successful candidate will drive transformation efforts that enable business leaders to identify, assess, monitor, and manage operational risks more effectively in a rapidly changing environment while supporting MetLife's strategic growth agenda.
Key Responsibilities

• Drive innovation across U.S. Operational Risk Management (ORM) through the development and implementation of the technology roadmap, including digital Non-Financial Risk Assessment (NFRA) enhancements, guided workflows, and AI-enabled capabilities that strengthen risk management and decision-making.
• Design, prototype, and deploy user-centric dashboards, workflow solutions, and reporting tools that provide business and functional leaders with actionable risk insights, enhanced transparency, and improved governance.
• Modernize and enhance risk assessment capabilities by leveraging automation and AI-assisted execution, analysis, and reporting to improve efficiency, consistency, and scalability.
• Identify and implement opportunities to streamline, automate, and optimize risk management processes, enabling more effective oversight and risk mitigation across the organization.
• Lead and support thematic, emerging, and strategic risk assessments across U.S. businesses, developing risk assessment frameworks and methodologies that proactively identify, evaluate, and address evolving risk exposures and key business initiatives.

Required Qualifications

• 10+ years of experience in operational risk, analytics, business intelligence, consulting, digital transformation, or related disciplines.
• Proven ability to leverage emerging technologies, including AI, and utilize tools such as Power BI, Tableau, Excel, SQL, and Python to enhance risk management capabilities and generate actionable insights.
• Strong analytical and storytelling skills, with the ability to translate complex data into clear, compelling insights and visualizations for senior leadership.
• Demonstrated success leading or influencing strategic projects, innovation initiatives, and transformation efforts across cross-functional stakeholders.
• Deep understanding of operational risk frameworks and processes, including RCSA/NFRA, issues management, risk event analysis, root cause assessment, and controls testing, combined with excellent communication skills and the ability to simplify complex risk concepts.

Preferred Qualifications

• Advanced degree (MBA, Master's, or equivalent) and experience within the financial services and/or insurance industry.
• Demonstrated expertise in AI-enabled governance, risk, and compliance solutions, as well as data visualization, automation, and risk reporting technologies.
• Proven track record leading cross-functional, enterprise-wide transformation initiatives that drive operational effectiveness and business value.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $128,800 - $171,700 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
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