Director - Operations

Description and Requirements
Job Description -Director
Position Title: Director, Opeartions
Reports to (Responsibility Level): AVP - Operations
Supervises: Leads Team
Location:
Noida
Global Grade:
GG 13
Complexity: C5T5
PID/s Load Mapping:
Position Summary
The Workiva COE Director - Data & Reporting Platforms will have a key role in leading strategy and operations for Data Connectivity, Integration, and Reporting within the Workiva COE, building a governed, scalable data and reporting ecosystem anchored on Workiva.
The role will drive end-to-end design, governance, and execution of Workiva-enabled reporting across US GAAP/SEC, Statutory, IFRS, Solvency II, JGAAP, and other frameworks, ensuring consistent, controlled, and audit-ready data flows across workspaces.
Leading a team of managers, the Director will oversee data pipelines, integrations, reporting functionality, and user enablement, while partnering with Finance, Actuarial, Risk, Technology and other teams globally.
The position will also shape and execute the COE strategy, operating model, and roadmap to expand Workiva adoption, standardize reporting, and enable automation and AI-driven capabilities across the enterprise.
Job Responsibilities

• Will be a key leader to support the Workiva COE strategy, operating model, and execution across Data Connectivity, Integration, and Functionality, driving enterprise-wide alignment and outcomes.
• Define and implement scalable governance frameworks, standards, KPIs, and data architecture (leveraging Workiva Wdata and enterprise platforms) to enable adoption, efficiency, and high-quality data.
• Develop a multi-year roadmap and define KPIs for adoption, data quality, efficiency, and reporting cycle improvement
• Standardize and oversee reusable, governed datasets and data models, ensuring accurate, consistent, and audit-ready reporting across SEC/GAAP, statutory, IFRS, Solvency II, JGAAP, and management reporting.
• Drive end-to-end data ecosystem delivery including using Workiva connectors, APIs, Chains, and Data Prep, pipelines, integrations, ingestion frameworks, and transformation processes, ensuring secure, scalable, and high-performing data environments.
• Establish enterprise data governance, quality, lineage, and audit compliance, while expanding platform capabilities through automation/AI and leading high-performing teams with strong cross-functional partnerships (Finance, Risk, Actuarial, Technology).

Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree in any stream (e.g., Commerce, Finance, Business Administration, Economics, or related fields)
Experience
(In Years)

• 12+ years of experience in financial reporting, finance transformation, or consulting, with strong exposure to SEC/GAAP, statutory, and/or international reporting frameworks.

Technical Skills

• Extensive experience with Workiva (Wdata, reporting, linking, workflows) and enterprise data/reporting architectures, including cross-workspace data and integrations
• Strong expertise in data integration & architecture (ETL, modeling) with experience integrating ERP (like workday)/GL, subledgers, data warehouses/lakes, APIs, and cloud platforms
• Proven ability to design and scale centralized data architectures (data warehouses/hubs) for multi-entity, multi-regulatory reporting, with strong governance, lineage, and control frameworks (e.g., SOX)
• Demonstrated leadership in global finance transformation, COE setup, and multi-region platform deployments, including automation and AI-enabled solutions
• Strong stakeholder management and communication skills, with experience leading high-performing global teams; deep domain knowledge in insurance/financial services reporting (SEC/GAAP, STAT, IFRS, Solvency II) and a results-driven mindset

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
• NA
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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