Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking a Director, Business Systems Architecture to join our team. This is a hybrid opportunity based in Waltham, MA.
Job Summary
The Director, Business Systems Architecture and Engineering will lead the evolution of Imprivata’s Salesforce-based Go-To-Market (GTM) platform into an AI-enabled revenue system. This role combines platform architecture, engineering leadership, and AI-driven innovation to modernize how Sales, Revenue Operations, Customer Experience, and Customer Success teams operate. The position is responsible for leading a team of Salesforce engineers, designing scalable platform solutions, and introducing AI-assisted development and intelligent automation to improve productivity and accelerate delivery.
Duties and Responsibilities
GTM Platform Architecture
- Design and evolve the architecture for Salesforce and related GTM platforms including Sales Cloud, Service Cloud, and Experience Cloud.
- Support the full revenue lifecycle including lead management, quoting, contracting, onboarding, and renewals.
- Define scalable data models, integration patterns, and solution design standards across the GTM ecosystem.
- Collaborate with business stakeholders to align platform capabilities with operational and strategic objectives.
Engineering Leadership
- Lead, mentor, and develop a team of Salesforce developers and platform engineers.
- Establish engineering best practices across software development, testing, CI/CD, release management, and platform scalability.
- Partner with product management and program management teams responsible for backlog prioritization and delivery planning.
- Drive operational excellence through governance, documentation, and continuous improvement initiatives.
AI-Enabled Development
- Introduce AI-assisted engineering practices including AI copilots for coding, testing, documentation, and development workflows.
- Leverage generative AI tools to accelerate solution design, backlog analysis, and engineering productivity.
- Measure and improve engineering performance metrics including cycle time, velocity, quality, and productivity.
AI-Driven GTM Automation
- Identify opportunities to embed AI capabilities into GTM workflows including pipeline insights, opportunity prioritization, forecasting, and renewal management.
- Evaluate and implement Salesforce AI capabilities and emerging AI technologies to automate processes and deliver intelligent business insights.
- Collaborate with business leaders to prioritize AI-driven innovation opportunities.
Solution Delivery and Governance
- Oversee development and delivery of Salesforce enhancements, integrations, and automation solutions.
- Ensure solutions meet enterprise standards for scalability, security, compliance, and governance.
- Partner with enterprise architecture, security, finance, data, and customer-facing teams to ensure alignment across business systems.
- Monitor platform health, adoption, and performance to ensure reliable and scalable operations.
Additional Responsibilities
Other duties as assigned and required.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 7–10+ years of experience working with Salesforce platform engineering or enterprise business systems.
- 7–10+ years of experience leading Salesforce developers or platform engineering teams.
- Experience supporting GTM and revenue operations workflows including quote-to-cash, renewals, or customer lifecycle management.
- Strong experience designing Salesforce integrations with ERP, billing, and other enterprise platforms.
- Experience with AI-assisted development tools and generative AI platforms.
- Strong understanding of Salesforce platform architecture and ecosystem capabilities.
- Knowledge of enterprise integration patterns, APIs, middleware, and data architecture.
- Demonstrated leadership and team development skills.
- Strong analytical, problem-solving, and communication skills.
- Ability to influence cross-functional stakeholders and drive strategic initiatives.
- Experience working in highly collaborative, fast-paced environments.
Desired Qualifications
- Salesforce Platform Developer certification
- Salesforce Administrator certification
- Salesforce Sales Cloud Consultant certification
- Salesforce Service Cloud Consultant certification
This position offers a total compensation range of $273,600.00 to $285,600.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Hybrid #LI-ML1
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 7-10+ years of experience working with Salesforce platform engineering or enterprise business systems.
- 7-10+ years of experience leading Salesforce developers or platform engineering teams.
- Experience supporting GTM and revenue operations workflows including quote-to-cash, renewals, or customer lifecycle management.
- Strong experience designing Salesforce integrations with ERP, billing, and other enterprise platforms.
- Experience with AI-assisted development tools and generative AI platforms.
- Strong understanding of Salesforce platform architecture and ecosystem capabilities.
- Knowledge of enterprise integration patterns, APIs, middleware, and data architecture.
- Demonstrated leadership and team development skills.
- Strong analytical, problem-solving, and communication skills.
- Ability to influence cross-functional stakeholders and drive strategic initiatives.
- Experience working in highly collaborative, fast-paced environments.
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes company funding of 50% of the medical plan deductible via HSA/HRA, plus dental, vision, an EAP for mental health, and coverage for domestic partners and dependents.
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Parental & Family Support — Paid parental leave is described as fully paid for birthing parents with additional paid bonding leave for adoptive, foster, and non‑birthing parents, and family care is supported through a free Care.com membership.
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Leave & Time Off Breadth — Time off options include a flexible time‑off policy with no set vacation bank alongside paid holidays and paid sick days, with some sources also noting paid volunteer time.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
